23
NPS
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LeadSquared
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About LeadSquared's Brand
LeadSquared is a new-age SaaS CRM platform that provides end-to-end sales, marketing, and onboarding automation solutions. The company specializes in solving sales challenges for high lead-volume, high-velocity businesses that have multiple sales channels and teams. Currently, LeadSquared is helping 2000+ enterprises across 40 countries enhance their sales efficiency. Known for its verticalized, industry-centric solutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate, Automotive, and Hospitality industries. The company is headquartered in Bengaluru with a local presence in New Jersey, Philippines, South Africa, Australia, and Indonesia.
Brand at a Glance
4/5
Product Quality
4.3/5
Pricing
LeadSquared NPS
LeadSquared's Net Promoter Score (NPS) is a 23 with 52% Promoters, 19% Passives, and 29% Detractors. Net Promoter Score tracks whether LeadSquared's customers would recommend using the product based on a scale of -100 to 100.
LeadSquared Overall NPS
| 52% | Promoters |
|---|---|
| 19% | Passives |
| 29% | Detractors |
LeadSquared NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 24 | Aug 2020 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LeadSquared NPS by Usage
LeadSquared's NPS was rated the highest by customers who have used LeadSquared's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -19 | Less than 1 Year | -19 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
LeadSquared Product Quality
4/5
LeadSquared has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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LeadSquared Product Information
LeadSquared serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. LeadSquared supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
LeadSquared’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LeadSquared's product the highest. Reviewers from the Education industry rated LeadSquared the lowest at 3.8.
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
Languages Supported
English
Quick Insights into LeadSquared Product Quality
LeadSquared's Product Quality score was rated highest by customers who have used LeadSquared's products/services for 1 to 2 Years, and rated lowest by customers from the Education industry.
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Ranked LeadSquared Product Quality the Highest
Ranked LeadSquared Product Quality the Lowest
LeadSquared Product Quality Score by Usage
LeadSquared's Product Quality score was rated the highest by customers who have used LeadSquared's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LeadSquared Product Quality Score by Industry
LeadSquared's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
LeadSquared Pricing
LeadSquared ROI & Value For Money
4.3/5
LeadSquared has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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LeadSquared Pricing Plans
LeadSquared has a pricing structure that accommodates medium and large businesses. Starting from $25/month, LeadSquared uses a subscription model and offers the following: Sales + Mobile CRM Plans:, LITE at $25 per user / month (billed annually), and PRO at $50 per user / month (billed annually).
Who Uses LeadSquared?
Medium Businesses
Large Enterprises
Consumer vs. Employees
LeadSquared scored a 23 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of LeadSquared would recommend the brand to a friend. ENPS measures how likely LeadSquared employees would recommend working at LeadSquared to a friend.
Net Promoter Score
23
NPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
