-40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Leaf Group
Marketing or Exec? Claim Your Free Account
About Leaf Group's Brand
Leaf Group is a diversified internet company which owns and operates consumer media and marketplace businesses.
Brand at a Glance
68%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Leaf Group NPS
Leaf Group's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Leaf Group's customers would recommend using the product based on a scale of -100 to 100.
Leaf Group Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Leaf Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Jan 2021 -66 | Jan 2021 | -66 |
Jul 2021 -25 | Jul 2021 | -25 |
Jun 2022 -40 | Jun 2022 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Leaf Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Leaf Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Leaf Group Product Quality
2.3/5
Leaf Group has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Leaf Group's overall Product Quality score rated by its users and customers.
Leaf Group Product Information
Leaf Group’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.leafgroup.com
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Leaf Group Pricing
Leaf Group ROI & Value For Money
2.3/5
Leaf Group has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Leaf Group's overall ROI score rated by its users and customers.
Leaf Group Customer Satisfaction (CSAT)
Leaf Group Customer Satisfaction (CSAT) Score
50 / 100
Leaf Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Leaf Group Customer Service
2.5/5
Leaf Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Leaf Group's overall Customer Service score rated by its users and customers.
About Leaf Group's Customer Service
Address
Santa Monica, CA 90404
Website
http://www.leafgroup.com
Phone Number
(310) 394-6400
Leaf Group's Social Links
Leaf Group as an Employer
4.7/5
Leaf Group has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Leaf Group scored a -40 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Leaf Group would recommend the brand to a friend. ENPS measures how likely Leaf Group employees would recommend working at Leaf Group to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
