12
NPS
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Brand Page
Leafly
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About Leafly's Brand
Leafly is an online resource that allows users to rate and review different strains of cannabis and cannabis dispensaries.
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
4/5
Customer Service
Leafly NPS
Leafly's Net Promoter Score (NPS) is a 12 with 50% Promoters, 12% Passives, and 38% Detractors. Net Promoter Score tracks whether Leafly's customers would recommend using the product based on a scale of -100 to 100.
Leafly Overall NPS
| 50% | Promoters |
|---|---|
| 12% | Passives |
| 38% | Detractors |
Leafly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -8 | Aug 2021 | -8 |
Sep 2021 -20 | Sep 2021 | -20 |
Nov 2021 -13 | Nov 2021 | -13 |
Jan 2022 -6 | Jan 2022 | -6 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 -5 | Apr 2022 | -5 |
May 2022 0 | May 2022 | 0 |
Jul 2022 4 | Jul 2022 | 4 |
Sep 2022 13 | Sep 2022 | 13 |
Oct 2022 17 | Oct 2022 | 17 |
Jan 2024 12 | Jan 2024 | 12 |
Apr 2024 12 | Apr 2024 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Leafly NPS by Gender
Leafly's NPS was rated 49 by Female customers on Comparably.
Female
49
Leafly's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Male
N/A
Leafly's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Leafly Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Leafly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Leafly Customer Loyalty Score by Gender
Leafly's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
Leafly Product Quality
3.9/5
Leafly has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Leafly Product Information
Leafly’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.leafly.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Mobile App
Quick Insights into Leafly Product Quality
Leafly's Product Quality score was rated highest by Female customers.
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Ranked Leafly Product Quality the Highest
Leafly Product Quality Score by Gender
Leafly's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Leafly.
Female
4.6/5
Male
N/A
Leafly Pricing
Leafly ROI & Value For Money
3.4/5
Leafly has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Leafly ROI
Leafly's ROI score was rated highest by Female customers.
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Ranked Leafly ROI the Highest
Leafly ROI Score by Gender
Leafly's ROI score was rated 3.9 by Female customers on Comparably.
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Female
3.9/5
Male
N/A
Leafly Customer Satisfaction (CSAT)
Leafly Customer Satisfaction (CSAT) Score
67 / 100
Leafly has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Leafly Customer Service
4/5
Leafly has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Leafly's Customer Service
Address
1920 Eastlake Ave E, Seattle, WA 98102
Website
http://www.leafly.com
Quick Insights into Leafly Customer Service
Leafly's Customer Service score was rated highest by Female customers.
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Ranked Leafly Customer Service the Highest
Leafly Customer Service Score by Gender
Leafly's Customer Service score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Leafly.
Female
4.2/5
Male
N/A
Leafly as an Employer
Consumer vs. Employees
Leafly scored a 12 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Leafly would recommend the brand to a friend. ENPS measures how likely Leafly employees would recommend working at Leafly to a friend.
Net Promoter Score
12
NPS Score
| 50% | Promoters |
|---|---|
| 12% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
