23
NPS
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League
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About League's Brand
The leading digital benefits platform for the modern workforce.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
League NPS
League's Net Promoter Score (NPS) is a 23 with 59% Promoters, 5% Passives, and 36% Detractors. Net Promoter Score tracks whether League's customers would recommend using the product based on a scale of -100 to 100.
League Overall NPS
| 59% | Promoters |
|---|---|
| 5% | Passives |
| 36% | Detractors |
League NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 -11 | Mar 2022 | -11 |
May 2022 -20 | May 2022 | -20 |
Jun 2022 -9 | Jun 2022 | -9 |
Jul 2022 -9 | Jul 2022 | -9 |
Aug 2022 -8 | Aug 2022 | -8 |
Sep 2022 7 | Sep 2022 | 7 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 6 | May 2023 | 6 |
Jun 2023 10 | Jun 2023 | 10 |
Nov 2023 19 | Nov 2023 | 19 |
May 2024 23 | May 2024 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
League NPS by Gender
League's NPS was rated 67 by Female customers on Comparably.
Female
67
League's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
League's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
League NPS by Ethnicity
League's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
League NPS by Usage
League's NPS was rated 100 points by customers who have used League's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
League Customer Reviews
Out of the 2 League customer reviews 1 was positive and 1 was constructive. League customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
League Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of League users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
League Customer Loyalty Score by Gender
League's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of League.
Female
100%
Yes
Male
N/A
Yes
League Customer Loyalty Score by Ethnicity
League's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of League.
55
out of 100
Caucasian
League Customer Loyalty Score by Usage
League's Customer Loyalty score was rated 100% by customers who have used League's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
League Customer Loyalty Score by Industry
League's Customer Loyalty score was rated 55% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
League Product Quality
3.7/5
League has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock League's overall Product Quality score rated by its users and customers.
League Product Information
League’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated League's product the highest.
- Website
- https://league.com
- Company Size
- 201-500 Employees
Industry
Tech
Insurance
Quick Insights into League Product Quality
League's Product Quality score was rated highest by customers who have used League's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked League's Product Quality.
Ranked League Product Quality the Highest
League Product Quality Score by Gender
League's Product Quality score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of League.
Female
4.3/5
Male
N/A
League Product Quality Score by Ethnicity
League's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of League.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
League Product Quality Score by Usage
League's Product Quality score was rated 4.6 stars by customers who have used League's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
League Product Quality Score by Industry
League's Product Quality score was rated 3.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
League Pricing
League ROI & Value For Money
3.2/5
League has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock League's overall ROI score rated by its users and customers.
League Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into League ROI
League's ROI score was rated highest by customers who have used League's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked League's ROI score.
Ranked League ROI the Highest
League ROI Score by Gender
League's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of League.
Female
4.1/5
Male
N/A
League ROI Score by Ethnicity
League's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of League.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
League ROI Score by Usage
League's ROI score was rated 4.5 stars by customers who have used League's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
League ROI Score by Industry
League's ROI score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
League Customer Satisfaction (CSAT)
League Customer Satisfaction (CSAT) Score
80 / 100
League has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into League Customer Satisfaction
League's Customer Satisfaction score was rated highest by customers who have used League's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked League's Customer Satisfaction.
Ranked League Customer Satisfaction the Highest
League Customer Satisfaction Score by Gender
League's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of League.
100 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
League Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
League's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of League.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
League Customer Satisfaction Score by Usage
League's Customer Satisfaction score was rated 100 points by customers who have used League's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
League Customer Satisfaction Score by Industry
League's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "League Customer Satisfaction Score by Industry",
"text": "League's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "League's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}League Customer Service
3.4/5
League has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock League's overall Customer Service score rated by its users and customers.
About League's Customer Service
Address
225 King Street West, M5V3C6 Canada
Website
https://league.com
League's Social Links
Quick Insights into League Customer Service
League's Customer Service score was rated highest by customers who have used League's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked League's Customer Service score.
Ranked League Customer Service the Highest
League Customer Service Score by Gender
League's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of League.
Female
4.1/5
Male
N/A
League Customer Service Score by Ethnicity
League's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of League.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
League Customer Service Score by Usage
League's Customer Service score was rated 4.5 stars by customers who have used League's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
League Customer Service Score by Industry
League's Customer Service score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
League as an Employer
4.6/5
League has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
League scored a 23 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of League would recommend the brand to a friend. ENPS measures how likely League employees would recommend working at League to a friend.
Net Promoter Score
23
NPS Score
| 59% | Promoters |
|---|---|
| 5% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 72% | Promoters |
|---|---|
| 13% | Passive |
| 15% | Detractors |
