0
NPS
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LeanData
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About LeanData's Brand
Lean management and technology
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
LeanData NPS
LeanData's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether LeanData's customers would recommend using the product based on a scale of -100 to 100.
LeanData Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
LeanData NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Jul 2022 33 | Jul 2022 | 33 |
Dec 2022 -20 | Dec 2022 | -20 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LeanData Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LeanData users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LeanData Product Quality
3.2/5
LeanData has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock LeanData's overall Product Quality score rated by its users and customers.
LeanData Product Information
LeanData’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.leandatainc.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Healthcare
Small Business Services
LeanData Pricing
LeanData ROI & Value For Money
2.7/5
LeanData has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LeanData's overall ROI score rated by its users and customers.
LeanData Customer Satisfaction (CSAT)
LeanData Customer Satisfaction (CSAT) Score
50 / 100
LeanData has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LeanData Customer Service
2.7/5
LeanData has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LeanData's overall Customer Service score rated by its users and customers.
About LeanData's Customer Service
Address
111 W Evelyn Ave, Ste 106, Sunnyvale, CA
Website
http://www.leandatainc.com
Phone Number
408 827-LEAN (5326)
LeanData as an Employer
2.9/5
LeanData has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
LeanData scored a 0 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of LeanData would recommend the brand to a friend. ENPS measures how likely LeanData employees would recommend working at LeanData to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
