-7
NPS
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Leap Motion
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About Leap Motion's Brand
proprietary gesture hardware + software
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Leap Motion NPS
Leap Motion's Net Promoter Score (NPS) is a -7 with 36% Promoters, 21% Passives, and 43% Detractors. Net Promoter Score tracks whether Leap Motion's customers would recommend using the product based on a scale of -100 to 100.
Leap Motion Overall NPS
| 36% | Promoters |
|---|---|
| 21% | Passives |
| 43% | Detractors |
Leap Motion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 -25 | Mar 2022 | -25 |
Apr 2022 -51 | Apr 2022 | -51 |
May 2022 -29 | May 2022 | -29 |
Sep 2022 -13 | Sep 2022 | -13 |
Oct 2022 -11 | Oct 2022 | -11 |
Nov 2022 -9 | Nov 2022 | -9 |
Feb 2023 -1 | Feb 2023 | -1 |
Sep 2023 -8 | Sep 2023 | -8 |
Oct 2023 -8 | Oct 2023 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Leap Motion Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Leap Motion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Leap Motion Product Quality
3.4/5
Leap Motion has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Leap Motion's overall Product Quality score rated by its users and customers.
Leap Motion Product Information
Leap Motion’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.leapmotion.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Leap Motion Pricing
Leap Motion ROI & Value For Money
3.1/5
Leap Motion has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Leap Motion Customer Satisfaction (CSAT)
Leap Motion Customer Satisfaction (CSAT) Score
59 / 100
Leap Motion has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
51%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Leap Motion Customer Service
3.5/5
Leap Motion has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Leap Motion's overall Customer Service score rated by its users and customers.
About Leap Motion's Customer Service
Address
San Francisco, CA
Website
https://www.leapmotion.com
Leap Motion as an Employer
3.5/5
Leap Motion has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Leap Motion scored a -7 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Leap Motion would recommend the brand to a friend. ENPS measures how likely Leap Motion employees would recommend working at Leap Motion to a friend.
Net Promoter Score
-7
NPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
