17
NPS
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LEARFIELD
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About LEARFIELD's Brand
College sports is our business, and we love what we do. On game day and every day, our countless innovations connect brands to fans. LEARFIELD - a leading media and technology company in college athletics - is the number one provider of multimedia rights, licensing, ticketing, fan-targeted digital advertising, official athletic websites, original content programming, digital signage, social, ticketing, and development services, and more to our college partners and beyond. We love to help our university & brand partners achieve their goals. Career opportunities shared on our website include openings across the country in our corporate offices in Plano, TX (HQ); Atlanta, GA; Jefferson City, MO; New York, NY; Winston-Salem, NC and Irvine, CA. We also post openings available within our owned companies: ANC, CLC, Paciolan, SIDEARM Sports, MogoSME and LEARFIELD Amplify.
Brand at a Glance
76%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
LEARFIELD NPS
LEARFIELD's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether LEARFIELD's customers would recommend using the product based on a scale of -100 to 100.
LEARFIELD Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
LEARFIELD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -9 | Nov 2022 | -9 |
Mar 2023 -17 | Mar 2023 | -17 |
Aug 2023 -15 | Aug 2023 | -15 |
Sep 2023 -6 | Sep 2023 | -6 |
Nov 2023 -1 | Nov 2023 | -1 |
Feb 2024 -6 | Feb 2024 | -6 |
Jul 2024 5 | Jul 2024 | 5 |
Aug 2024 5 | Aug 2024 | 5 |
Oct 2024 9 | Oct 2024 | 9 |
Jan 2025 9 | Jan 2025 | 9 |
May 2025 12 | May 2025 | 12 |
Sep 2025 17 | Sep 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LEARFIELD NPS by Gender
LEARFIELD's NPS was rated 0 by Male customers on Comparably.
Male
0
LEARFIELD's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
LEARFIELD's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
LEARFIELD NPS by Ethnicity
LEARFIELD's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
LEARFIELD NPS by Age
LEARFIELD's NPS was rated 0 points by customers ages 26-30 on Comparably.
LEARFIELD Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of LEARFIELD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LEARFIELD Customer Loyalty Score by Gender
LEARFIELD's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
LEARFIELD Customer Loyalty Score by Ethnicity
LEARFIELD's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LEARFIELD.
55
out of 100
Caucasian
LEARFIELD Customer Loyalty Score by Age
LEARFIELD's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LEARFIELD.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
LEARFIELD Product Quality
4.1/5
LEARFIELD has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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LEARFIELD Product Information
LEARFIELD’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.learfield.com/
- Company Size
- 1,001-5,000 Employees
Industry
Business and Consumer Services
Quick Insights into LEARFIELD Product Quality
LEARFIELD's Product Quality score was rated highest by customers ages 26-30.
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Ranked LEARFIELD Product Quality the Highest
LEARFIELD Product Quality Score by Gender
LEARFIELD's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
LEARFIELD Product Quality Score by Ethnicity
LEARFIELD's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LEARFIELD.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
LEARFIELD Product Quality Score by Age
LEARFIELD's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LEARFIELD.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
LEARFIELD Pricing
LEARFIELD ROI & Value For Money
3.7/5
LEARFIELD has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into LEARFIELD ROI
LEARFIELD's ROI score was rated highest by customers ages 26-30.
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Ranked LEARFIELD ROI the Highest
LEARFIELD ROI Score by Gender
LEARFIELD's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
LEARFIELD ROI Score by Ethnicity
LEARFIELD's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LEARFIELD.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
LEARFIELD ROI Score by Age
LEARFIELD's ROI score was rated 3.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LEARFIELD.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
LEARFIELD Customer Satisfaction (CSAT)
LEARFIELD Customer Satisfaction (CSAT) Score
93 / 100
LEARFIELD has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
66%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LEARFIELD Customer Satisfaction
LEARFIELD's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked LEARFIELD Customer Satisfaction the Highest
LEARFIELD Customer Satisfaction Score by Gender
LEARFIELD's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LEARFIELD.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
LEARFIELD Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LEARFIELD's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
LEARFIELD Customer Service
3.6/5
LEARFIELD has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About LEARFIELD's Customer Service
Address
2400 Dallas Pkwy, Plano, TX 75093
Website
https://www.learfield.com/
Phone Number
(469) 241-9191
LEARFIELD's Social Links
Quick Insights into LEARFIELD Customer Service
LEARFIELD's Customer Service score was rated highest by Male customers.
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Ranked LEARFIELD Customer Service the Highest
LEARFIELD Customer Service Score by Gender
LEARFIELD's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LEARFIELD.
Male
3.1/5
Female
N/A
LEARFIELD Customer Service Score by Ethnicity
LEARFIELD's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LEARFIELD.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
LEARFIELD Customer Service Score by Age
LEARFIELD's Customer Service score was rated 3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LEARFIELD.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
LEARFIELD as an Employer
4.1/5
LEARFIELD has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
LEARFIELD scored a 17 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of LEARFIELD would recommend the brand to a friend. ENPS measures how likely LEARFIELD employees would recommend working at LEARFIELD to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 41% | Promoters |
|---|---|
| 33% | Passive |
| 26% | Detractors |
