-76
NPS
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Learning Care Group
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About Learning Care Group's Brand
Second-largest for-profit child care provider in North America
Brand at a Glance
64%
Customer Loyalty
2.7/5
Product Quality
2.3/5
Pricing
2.6/5
Customer Service
Learning Care Group NPS
Learning Care Group's Net Promoter Score (NPS) is a -76 with 6% Promoters, 12% Passives, and 82% Detractors. Net Promoter Score tracks whether Learning Care Group's customers would recommend using the product based on a scale of -100 to 100.
Learning Care Group Overall NPS
| 6% | Promoters |
|---|---|
| 12% | Passives |
| 82% | Detractors |
Learning Care Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 33 | Feb 2022 | 33 |
May 2022 0 | May 2022 | 0 |
Aug 2022 -34 | Aug 2022 | -34 |
Oct 2022 -43 | Oct 2022 | -43 |
Jan 2023 -50 | Jan 2023 | -50 |
Apr 2023 -55 | Apr 2023 | -55 |
Jan 2024 -60 | Jan 2024 | -60 |
Feb 2024 -67 | Feb 2024 | -67 |
May 2024 -71 | May 2024 | -71 |
Jul 2024 -74 | Jul 2024 | -74 |
Jan 2025 -75 | Jan 2025 | -75 |
Apr 2025 -78 | Apr 2025 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Learning Care Group NPS by Gender
Learning Care Group's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Learning Care Group's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Learning Care Group's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Learning Care Group NPS by Ethnicity
Learning Care Group's NPS was rated -100 points by both Asian or Pacific Islander and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Learning Care Group NPS by Age
Learning Care Group's NPS was rated -100 points by customers ages 31-35 and customers ages 36-40 on Comparably.
Learning Care Group NPS by Usage
Learning Care Group's NPS was rated the highest by customers who have used Learning Care Group's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Learning Care Group Customer Reviews
Out of the 2 Learning Care Group customer reviews 0 were positive and 2 were constructive. Learning Care Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Learning Care Group Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Learning Care Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Learning Care Group Customer Loyalty Score by Gender
Female customers rated Learning Care Group's Customer Loyalty score 30% higher than Male customers.
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Male
40%
Yes
Female
70%
Yes
Learning Care Group Customer Loyalty Score by Ethnicity
Learning Care Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Learning Care Group.
78
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
Learning Care Group Customer Loyalty Score by Age
Learning Care Group's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Learning Care Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
36-40 70% | 36-40 | 70% |
Learning Care Group Customer Loyalty Score by Usage
Learning Care Group's Customer Loyalty score was rated the highest by customers who have used Learning Care Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Learning Care Group Product Quality
2.7/5
Learning Care Group has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Learning Care Group Product Information
Learning Care Group’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into Learning Care Group Product Quality
Learning Care Group's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Male customers.
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Ranked Learning Care Group Product Quality the Highest
Ranked Learning Care Group Product Quality the Lowest
Learning Care Group Product Quality Score by Gender
Female customers rated Learning Care Group's Product Quality score 1.1 stars higher than Male customers.
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Male
1.5/5
Female
2.6/5
Learning Care Group Product Quality Score by Ethnicity
Learning Care Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Learning Care Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Learning Care Group Product Quality Score by Age
Learning Care Group's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Learning Care Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 2.8 | 36-40 | 2.8 |
Learning Care Group Product Quality Score by Usage
Learning Care Group's Product Quality score was rated the highest by customers who have used Learning Care Group's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Learning Care Group Pricing
Learning Care Group ROI & Value For Money
2.3/5
Learning Care Group has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Learning Care Group ROI
Learning Care Group's ROI score was rated highest by customers ages 36-40, and rated lowest by Male customers.
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Ranked Learning Care Group ROI the Highest
Ranked Learning Care Group ROI the Lowest
Learning Care Group ROI Score by Gender
Female customers rated Learning Care Group's ROI score 0.6 stars higher than Male customers.
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Male
1.5/5
Female
2.1/5
Learning Care Group ROI Score by Ethnicity
Learning Care Group's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Learning Care Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Learning Care Group ROI Score by Age
Learning Care Group's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Learning Care Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 2.3 | 36-40 | 2.3 |
Learning Care Group ROI Score by Usage
Learning Care Group's ROI score was rated the highest by customers who have used Learning Care Group's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Learning Care Group Customer Satisfaction (CSAT)
Learning Care Group Customer Satisfaction (CSAT) Score
28 / 100
Learning Care Group has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
21%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
21%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Learning Care Group Customer Satisfaction
Learning Care Group's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Male customers.
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Ranked Learning Care Group Customer Satisfaction the Highest
Ranked Learning Care Group Customer Satisfaction the Lowest
Learning Care Group Customer Satisfaction Score by Gender
Female customers rated Learning Care Group's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Learning Care Group.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Learning Care Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Learning Care Group's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Learning Care Group.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Learning Care Group's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Learning Care Group.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Learning Care Group Customer Satisfaction Score by Age
Learning Care Group's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Learning Care Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 67% |
Learning Care Group Customer Satisfaction Score by Usage
Learning Care Group's Customer Satisfaction score was rated the highest by customers who have used Learning Care Group's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Learning Care Group Customer Service
2.6/5
Learning Care Group has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Learning Care Group's Customer Service
Address
21333 Haggerty Rd., Suite 300, Novi, MI
Website
http://www.learningcaregroup.com/
Phone Number
2486979003
Quick Insights into Learning Care Group Customer Service
Learning Care Group's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Male customers.
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Ranked Learning Care Group Customer Service the Highest
Ranked Learning Care Group Customer Service the Lowest
Learning Care Group Customer Service Score by Gender
Female customers rated Learning Care Group's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Learning Care Group.
Male
1.5/5
Female
2.6/5
Learning Care Group Customer Service Score by Ethnicity
Learning Care Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Learning Care Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Learning Care Group Customer Service Score by Age
Learning Care Group's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Learning Care Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 3 | 36-40 | 3 |
Learning Care Group Customer Service Score by Usage
Learning Care Group's Customer Service score was rated the highest by customers who have used Learning Care Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Learning Care Group as an Employer
2.3/5
Learning Care Group has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Learning Care Group scored a -76 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Learning Care Group would recommend the brand to a friend. ENPS measures how likely Learning Care Group employees would recommend working at Learning Care Group to a friend.
Net Promoter Score
-76
NPS Score
| 6% | Promoters |
|---|---|
| 12% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 15% | Promoters |
|---|---|
| 12% | Passive |
| 73% | Detractors |
