17
NPS
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LeasePlan USA
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About LeasePlan USA's Brand
LeasePlan is one of the world’s leading fleet management and driver mobility companies, with 1.8 million vehicles under management in more than 30 countries. Our core business involves managing the entire vehicle lifecycle for our clients, taking care of everything from purchasing and maintenance to car remarketing.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
LeasePlan USA NPS
LeasePlan USA's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether LeasePlan USA's customers would recommend using the product based on a scale of -100 to 100.
LeasePlan USA Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
LeasePlan USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
Jan 2023 40 | Jan 2023 | 40 |
May 2024 17 | May 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LeasePlan USA Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of LeasePlan USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LeasePlan USA Product Quality
3.8/5
LeasePlan USA has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock LeasePlan USA's overall Product Quality score rated by its users and customers.
LeasePlan USA Product Information
LeasePlan USA’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.leaseplan.com/
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
LeasePlan USA Pricing
LeasePlan USA ROI & Value For Money
3.7/5
LeasePlan USA has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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LeasePlan USA Customer Satisfaction (CSAT)
LeasePlan USA Customer Satisfaction (CSAT) Score
100 / 100
LeasePlan USA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LeasePlan USA Customer Service
4.1/5
LeasePlan USA has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock LeasePlan USA's overall Customer Service score rated by its users and customers.
About LeasePlan USA's Customer Service
Address
1165 Sanctuary Pkwy, Alpharetta, GA 30009
Website
https://www.leaseplan.com/
LeasePlan USA as an Employer
4.7/5
LeasePlan USA has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LeasePlan USA scored a 17 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of LeasePlan USA would recommend the brand to a friend. ENPS measures how likely LeasePlan USA employees would recommend working at LeasePlan USA to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
