-19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lectra
Marketing or Exec? Claim Your Free Account
About Lectra's Brand
Lectra is a professional services and consulting firm for businesses across a wide variety of industries.
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Lectra NPS
Lectra's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether Lectra's customers would recommend using the product based on a scale of -100 to 100.
Lectra Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
Lectra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 20 | Dec 2022 | 20 |
Mar 2023 0 | Mar 2023 | 0 |
Jul 2023 -15 | Jul 2023 | -15 |
Oct 2023 -13 | Oct 2023 | -13 |
Dec 2023 -22 | Dec 2023 | -22 |
Jan 2024 -10 | Jan 2024 | -10 |
Mar 2024 -18 | Mar 2024 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lectra Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Lectra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lectra Product Quality
2.9/5
Lectra has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Lectra's overall Product Quality score rated by its users and customers.
Lectra Product Information
Lectra’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
SaaS
Lectra Pricing
Lectra ROI & Value For Money
3.2/5
Lectra has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lectra's overall ROI score rated by its users and customers.
Lectra Customer Satisfaction (CSAT)
Lectra Customer Satisfaction (CSAT) Score
42 / 100
Lectra has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lectra Customer Service
3/5
Lectra has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lectra's overall Customer Service score rated by its users and customers.
About Lectra's Customer Service
Address
Paris, OH United States of America
Website
http://www.lectra.com/en/index.html
Phone Number
33 1 53 64 42 00
Lectra as an Employer
2.9/5
Lectra has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Lectra scored a -19 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Lectra would recommend the brand to a friend. ENPS measures how likely Lectra employees would recommend working at Lectra to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
