0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lectric eBikes
Marketing or Exec? Claim Your Free Account
About Lectric eBikes' Brand
Lectric eBikes offers a wide selection of eBikes, accessories, customized parts, and merchandise empowering riders nationwide to roam freely and explore with confidence.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Lectric eBikes NPS
Lectric eBikes's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Lectric eBikes's customers would recommend using the product based on a scale of -100 to 100.
Lectric eBikes Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Lectric eBikes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lectric eBikes Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Lectric eBikes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lectric eBikes Product Quality
2.7/5
Lectric eBikes has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lectric eBikes' overall Product Quality score rated by its users and customers.
Lectric eBikes Product Information
Lectric eBikes’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Retail
Lectric eBikes Pricing
Lectric eBikes ROI & Value For Money
2.7/5
Lectric eBikes has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lectric eBikes' overall ROI score rated by its users and customers.
Lectric eBikes Customer Satisfaction (CSAT)
Lectric eBikes Customer Satisfaction (CSAT) Score
50 / 100
Lectric eBikes has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lectric eBikes Customer Service
2.7/5
Lectric eBikes has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lectric eBikes' overall Customer Service score rated by its users and customers.
About Lectric eBikes's Customer Service
Address
2311 W Utopia Rd, Phoenix, AZ 85027
Website
https://www.lectricebikes.com/
Lectric eBikes's Social Links
Lectric eBikes as an Employer
4.3/5
Lectric eBikes has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lectric eBikes scored a 0 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of Lectric eBikes would recommend the brand to a friend. ENPS measures how likely Lectric eBikes employees would recommend working at Lectric eBikes to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 77% | Promoters |
|---|---|
| 17% | Passive |
| 6% | Detractors |
