0
NPS
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Ledcor
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About Ledcor's Brand
"Ledcor is a construction company serving the building, heavy industrial, civil and infrastructure, mining, pipeline, power and communications sectors."
Brand at a Glance
63%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Ledcor NPS
Ledcor's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Ledcor's customers would recommend using the product based on a scale of -100 to 100.
Ledcor Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Ledcor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 40 | Mar 2022 | 40 |
Apr 2022 49 | Apr 2022 | 49 |
Sep 2022 29 | Sep 2022 | 29 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 -10 | Apr 2023 | -10 |
Aug 2023 -1 | Aug 2023 | -1 |
Sep 2023 -13 | Sep 2023 | -13 |
Nov 2024 -19 | Nov 2024 | -19 |
Jan 2025 -7 | Jan 2025 | -7 |
Feb 2025 0 | Feb 2025 | 0 |
Apr 2025 -5 | Apr 2025 | -5 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ledcor Customer Reviews
Out of the 2 Ledcor customer reviews 2 were positive and 0 were constructive. Ledcor customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Ledcor Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Ledcor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ledcor Product Quality
2.9/5
Ledcor has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Ledcor Product Information
Ledcor’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.ledcor.com/
- Company Size
- 201-500 Employees
Industry
Real Estate
Tech
Ledcor Pricing
Ledcor ROI & Value For Money
3/5
Ledcor has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Ledcor Customer Satisfaction (CSAT)
Ledcor Customer Satisfaction (CSAT) Score
47 / 100
Ledcor has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
35%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ledcor Customer Service
3.4/5
Ledcor has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Ledcor's Customer Service
Address
Vancouver, WA
Website
http://www.ledcor.com/
Consumer vs. Employees
Ledcor scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Ledcor would recommend the brand to a friend. ENPS measures how likely Ledcor employees would recommend working at Ledcor to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 33% | Promoters |
|---|---|
| 18% | Passive |
| 49% | Detractors |
