40
NPS
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Ledger
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About Ledger's Brand
Ledger provides debit cards to companies to manage employee spend. Because it's prepaid, there are no credit checks for companies or
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Ledger NPS
Ledger's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Ledger's customers would recommend using the product based on a scale of -100 to 100.
Ledger Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Ledger NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 50 | Dec 2021 | 50 |
Aug 2023 0 | Aug 2023 | 0 |
Mar 2025 40 | Mar 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ledger Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Ledger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ledger Product Quality
4.2/5
Ledger has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Ledger Product Information
Ledger’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.ledgercorp.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Ledger Pricing
Ledger ROI & Value For Money
4/5
Ledger has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Ledger Customer Satisfaction (CSAT)
Ledger Customer Satisfaction (CSAT) Score
100 / 100
Ledger has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ledger Customer Service
4/5
Ledger has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Ledger's Customer Service
Address
68 Jay Street, Brooklyn, NY 11201
Website
http://www.ledgercorp.com
Phone Number
855-353-3437
Ledger as an Employer
2.5/5
Ledger has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Ledger scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ledger would recommend the brand to a friend. ENPS measures how likely Ledger employees would recommend working at Ledger to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
