37
NPS
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Lee Cooper
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About Lee Cooper's Brand
Brand at a Glance
81%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Lee Cooper NPS
Lee Cooper's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Lee Cooper's customers would recommend using the product based on a scale of -100 to 100.
Lee Cooper Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Lee Cooper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Apr 2021 66 | Apr 2021 | 66 |
Oct 2021 75 | Oct 2021 | 75 |
Nov 2021 40 | Nov 2021 | 40 |
Dec 2021 49 | Dec 2021 | 49 |
Aug 2022 29 | Aug 2022 | 29 |
Sep 2022 22 | Sep 2022 | 22 |
Nov 2022 18 | Nov 2022 | 18 |
Dec 2022 29 | Dec 2022 | 29 |
Jan 2023 34 | Jan 2023 | 34 |
Aug 2023 37 | Aug 2023 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lee Cooper NPS by Gender
Lee Cooper's NPS was rated 34 by Male customers on Comparably.
Male
34
Lee Cooper's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Lee Cooper's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lee Cooper NPS by Ethnicity
Lee Cooper's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Lee Cooper NPS by Age
Lee Cooper's NPS was rated 34 points by customers ages 18-25 on Comparably.
Lee Cooper Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Lee Cooper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lee Cooper Customer Loyalty Score by Gender
Lee Cooper's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lee Cooper.
Male
70%
Yes
Female
N/A
Yes
Lee Cooper Customer Loyalty Score by Ethnicity
Lee Cooper's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lee Cooper.
70
out of 100
Asian or Pacific Islander
Lee Cooper Customer Loyalty Score by Age
Lee Cooper's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lee Cooper.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Lee Cooper Product Quality
4.4/5
Lee Cooper has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Lee Cooper Product Information
Lee Cooper’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.leecooper.com
- Company Size
- 201-500 Employees
Quick Insights into Lee Cooper Product Quality
Lee Cooper's Product Quality score was rated highest by customers ages 18-25.
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Ranked Lee Cooper Product Quality the Highest
Lee Cooper Product Quality Score by Gender
Lee Cooper's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lee Cooper.
Male
5/5
Female
N/A
Lee Cooper Product Quality Score by Ethnicity
Lee Cooper's Product Quality score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lee Cooper.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Lee Cooper Product Quality Score by Age
Lee Cooper's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lee Cooper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Lee Cooper Pricing
Lee Cooper ROI & Value For Money
4.3/5
Lee Cooper has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Lee Cooper ROI
Lee Cooper's ROI score was rated highest by customers ages 18-25.
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Ranked Lee Cooper ROI the Highest
Lee Cooper ROI Score by Gender
Lee Cooper's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lee Cooper.
Male
5/5
Female
N/A
Lee Cooper ROI Score by Ethnicity
Lee Cooper's ROI score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lee Cooper.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Lee Cooper ROI Score by Age
Lee Cooper's ROI score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lee Cooper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Lee Cooper Customer Satisfaction (CSAT)
Lee Cooper Customer Satisfaction (CSAT) Score
82 / 100
Lee Cooper has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
73%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lee Cooper Customer Satisfaction
Lee Cooper's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Lee Cooper Customer Satisfaction the Highest
Lee Cooper Customer Satisfaction Score by Gender
Lee Cooper's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lee Cooper.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Lee Cooper Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Lee Cooper's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lee Cooper.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Lee Cooper Customer Satisfaction Score by Age
Lee Cooper's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lee Cooper.
0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Lee Cooper Customer Service
4.4/5
Lee Cooper has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Lee Cooper's Customer Service
Address
United Kingdom
Website
http://www.leecooper.com
Quick Insights into Lee Cooper Customer Service
Lee Cooper's Customer Service score was rated highest by customers ages 18-25.
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Ranked Lee Cooper Customer Service the Highest
Lee Cooper Customer Service Score by Gender
Lee Cooper's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lee Cooper.
Male
5/5
Female
N/A
Lee Cooper Customer Service Score by Ethnicity
Lee Cooper's Customer Service score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lee Cooper.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Lee Cooper Customer Service Score by Age
Lee Cooper's Customer Service score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lee Cooper.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
