-60
NPS
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Brand Page
Legacy.com
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About Legacy.com's Brand
Brand at a Glance
59%
Customer Loyalty
1.5/5
Product Quality
1.9/5
Pricing
1.7/5
Customer Service
Legacy.com NPS
Legacy.com's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Legacy.com's customers would recommend using the product based on a scale of -100 to 100.
Legacy.com Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Legacy.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Nov 2023 -71 | Nov 2023 | -71 |
Oct 2024 -50 | Oct 2024 | -50 |
Nov 2024 -55 | Nov 2024 | -55 |
Nov 2025 -60 | Nov 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Legacy.com NPS by Gender
Legacy.com's NPS was rated -100 by Female customers on Comparably.
Female
-100
Legacy.com's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Legacy.com's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Legacy.com Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Legacy.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Legacy.com Customer Loyalty Score by Gender
Legacy.com's Customer Loyalty score was rated 10 by Female customers on Comparably.
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Female
10%
Yes
Male
N/A
Yes
Legacy.com Product Quality
1.5/5
Legacy.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Legacy.com Product Information
Legacy.com’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://legacy.com/
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Quick Insights into Legacy.com Product Quality
Legacy.com's Product Quality score was rated highest by Female customers.
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Ranked Legacy.com Product Quality the Highest
Legacy.com Product Quality Score by Gender
Legacy.com's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Legacy.com.
Female
1.5/5
Male
N/A
Legacy.com Pricing
Legacy.com ROI & Value For Money
1.9/5
Legacy.com has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Legacy.com ROI
Legacy.com's ROI score was rated highest by Female customers.
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Ranked Legacy.com ROI the Highest
Legacy.com ROI Score by Gender
Legacy.com's ROI score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Legacy.com Customer Satisfaction (CSAT)
Legacy.com Customer Satisfaction (CSAT) Score
17 / 100
Legacy.com has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Legacy.com Customer Service
1.7/5
Legacy.com has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Legacy.com's Customer Service
Address
820 Davis Street, Evanston, IL 60201
Website
http://legacy.com/
Legacy.com's Social Links
Quick Insights into Legacy.com Customer Service
Legacy.com's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Legacy.com's Customer Service score.
Ranked Legacy.com Customer Service the Highest
Legacy.com Customer Service Score by Gender
Legacy.com's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Legacy.com.
Female
1.5/5
Male
N/A
Legacy.com as an Employer
2.4/5
Legacy.com has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Legacy.com scored a -60 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Legacy.com would recommend the brand to a friend. ENPS measures how likely Legacy.com employees would recommend working at Legacy.com to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
