49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Legacy Health
Marketing or Exec? Claim Your Free Account
About Legacy Health's Brand
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Legacy Health NPS
Legacy Health's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Legacy Health's customers would recommend using the product based on a scale of -100 to 100.
Legacy Health Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Legacy Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Mar 2023 66 | Mar 2023 | 66 |
Oct 2023 75 | Oct 2023 | 75 |
Dec 2023 80 | Dec 2023 | 80 |
Oct 2025 49 | Oct 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Legacy Health Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Legacy Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Legacy Health Product Quality
3.9/5
Legacy Health has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Legacy Health's overall Product Quality score rated by its users and customers.
Legacy Health Product Information
Legacy Health’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Legacy Health Pricing
Legacy Health ROI & Value For Money
4.2/5
Legacy Health has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Legacy Health's overall ROI score rated by its users and customers.
Legacy Health Customer Satisfaction (CSAT)
Legacy Health Customer Satisfaction (CSAT) Score
83 / 100
Legacy Health has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Legacy Health Customer Service
4.2/5
Legacy Health has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Legacy Health's overall Customer Service score rated by its users and customers.
About Legacy Health's Customer Service
Website
https://www.legacyhealth.org/
Legacy Health as an Employer
Consumer vs. Employees
Legacy Health scored a 49 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Legacy Health would recommend the brand to a friend. ENPS measures how likely Legacy Health employees would recommend working at Legacy Health to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
