-33
NPS
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Legacy Health System
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About Legacy Health System's Brand
Legacy Health System
Brand at a Glance
72%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Legacy Health System NPS
Legacy Health System's Net Promoter Score (NPS) is a -33 with 30% Promoters, 7% Passives, and 63% Detractors. Net Promoter Score tracks whether Legacy Health System's customers would recommend using the product based on a scale of -100 to 100.
Legacy Health System Overall NPS
| 30% | Promoters |
|---|---|
| 7% | Passives |
| 63% | Detractors |
Legacy Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 13 | Aug 2022 | 13 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 -9 | Jan 2023 | -9 |
Feb 2023 -17 | Feb 2023 | -17 |
Jun 2023 -15 | Jun 2023 | -15 |
Jul 2023 -18 | Jul 2023 | -18 |
Aug 2023 -27 | Aug 2023 | -27 |
Nov 2023 -34 | Nov 2023 | -34 |
Dec 2023 -36 | Dec 2023 | -36 |
Jan 2024 -44 | Jan 2024 | -44 |
Mar 2024 -40 | Mar 2024 | -40 |
Mar 2026 -34 | Mar 2026 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Legacy Health System NPS by Gender
Female customers rated Legacy Health System's NPS 42 points higher than Male customers.
Male
-76
Legacy Health System's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-34
Legacy Health System's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Legacy Health System NPS by Ethnicity
Legacy Health System's NPS was rated -78 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
Legacy Health System Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Legacy Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Legacy Health System Customer Loyalty Score by Gender
Female customers rated Legacy Health System's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Legacy Health System.
Male
55%
Yes
Female
85%
Yes
Legacy Health System Customer Loyalty Score by Ethnicity
Legacy Health System's Customer Loyalty score was rated 60% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Legacy Health System.
60
out of 100
Caucasian
Legacy Health System Product Quality
2.8/5
Legacy Health System has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Legacy Health System's overall Product Quality score rated by its users and customers.
Legacy Health System Product Information
Legacy Health System’s product quality score is a 2.8 out of 5 as rated by its users and customers.
Industry
Tech
Healthcare
Quick Insights into Legacy Health System Product Quality
Legacy Health System's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Legacy Health System Product Quality the Highest
Ranked Legacy Health System Product Quality the Lowest
Legacy Health System Product Quality Score by Gender
Male customers rated Legacy Health System's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Legacy Health System.
Male
2.1/5
Female
1.8/5
Legacy Health System Product Quality Score by Ethnicity
Legacy Health System's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Legacy Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Legacy Health System Pricing
Legacy Health System ROI & Value For Money
2.7/5
Legacy Health System has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Legacy Health System ROI
Legacy Health System's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Legacy Health System ROI the Highest
Ranked Legacy Health System ROI the Lowest
Legacy Health System ROI Score by Gender
Female customers rated Legacy Health System's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Legacy Health System.
Male
1.7/5
Female
1.8/5
Legacy Health System ROI Score by Ethnicity
Legacy Health System's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Legacy Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Legacy Health System Customer Satisfaction (CSAT)
Legacy Health System Customer Satisfaction (CSAT) Score
46 / 100
Legacy Health System has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
23%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
18%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Legacy Health System Customer Satisfaction
Legacy Health System's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Legacy Health System Customer Satisfaction the Highest
Ranked Legacy Health System Customer Satisfaction the Lowest
Legacy Health System Customer Satisfaction Score by Gender
Female customers rated Legacy Health System's Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Legacy Health System.
38 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Legacy Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Legacy Health System's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Legacy Health System.
22 / 100
Very Satisfied
0%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
23%
Very Dissatisfied
44%
Legacy Health System Customer Service
3/5
Legacy Health System has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Legacy Health System's Customer Service
Website
http://www.legacy-healthcare.com/
Phone Number
12142912644
Quick Insights into Legacy Health System Customer Service
Legacy Health System's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Legacy Health System's Customer Service score.
Ranked Legacy Health System Customer Service the Highest
Ranked Legacy Health System Customer Service the Lowest
Legacy Health System Customer Service Score by Gender
Female customers rated Legacy Health System's Customer Service score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Legacy Health System.
Male
1.6/5
Female
3.1/5
Legacy Health System Customer Service Score by Ethnicity
Legacy Health System's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Legacy Health System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Legacy Health System as an Employer
2.8/5
Legacy Health System has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Legacy Health System
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Legacy Health System scored a -33 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Legacy Health System would recommend the brand to a friend. ENPS measures how likely Legacy Health System employees would recommend working at Legacy Health System to a friend.
Net Promoter Score
-33
NPS Score
| 30% | Promoters |
|---|---|
| 7% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 18% | Promoters |
|---|---|
| 10% | Passive |
| 72% | Detractors |
