-6
NPS
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Legal Sea Foods
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About Legal Sea Foods' Brand
Legal Sea Foods is an American restaurant chain of upscale casual-dining seafood restaurants.
Brand at a Glance
75%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Legal Sea Foods NPS
Legal Sea Foods's Net Promoter Score (NPS) is a -6 with 44% Promoters, 6% Passives, and 50% Detractors. Net Promoter Score tracks whether Legal Sea Foods's customers would recommend using the product based on a scale of -100 to 100.
Legal Sea Foods Overall NPS
| 44% | Promoters |
|---|---|
| 6% | Passives |
| 50% | Detractors |
Legal Sea Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 50 | Jun 2021 | 50 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 -40 | Dec 2021 | -40 |
Jun 2022 -57 | Jun 2022 | -57 |
Jul 2022 -37 | Jul 2022 | -37 |
Mar 2023 -22 | Mar 2023 | -22 |
Apr 2023 -10 | Apr 2023 | -10 |
Jun 2023 -18 | Jun 2023 | -18 |
Jul 2023 -25 | Jul 2023 | -25 |
Aug 2023 -8 | Aug 2023 | -8 |
Jan 2024 -1 | Jan 2024 | -1 |
Aug 2024 -6 | Aug 2024 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Legal Sea Foods NPS by Gender
Legal Sea Foods's NPS was rated -17 by Male customers on Comparably.
Male
-17
Legal Sea Foods's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
Legal Sea Foods's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Legal Sea Foods NPS by Ethnicity
Legal Sea Foods's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Legal Sea Foods NPS by Age
Legal Sea Foods's NPS was rated -34 points by customers ages 66+ on Comparably.
Legal Sea Foods NPS by Usage
Legal Sea Foods's NPS was rated -75 points by customers who have used Legal Sea Foods's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -75 | Over 10 Years | -75 |
Legal Sea Foods Customer Reviews
Out of the 2 Legal Sea Foods customer reviews 0 were positive and 2 were constructive. Legal Sea Foods customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Legal Sea Foods Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Legal Sea Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Legal Sea Foods Customer Loyalty Score by Gender
Legal Sea Foods's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Legal Sea Foods.
Male
85%
Yes
Female
N/A
Yes
Legal Sea Foods Customer Loyalty Score by Ethnicity
Legal Sea Foods's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Legal Sea Foods.
100
out of 100
Caucasian
Legal Sea Foods Customer Loyalty Score by Age
Legal Sea Foods's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Legal Sea Foods.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Legal Sea Foods Customer Loyalty Score by Usage
Legal Sea Foods's Customer Loyalty score was rated 100% by customers who have used Legal Sea Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Legal Sea Foods Product Quality
3.2/5
Legal Sea Foods has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Legal Sea Foods' overall Product Quality score rated by its users and customers.
Legal Sea Foods Product Information
Legal Sea Foods’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.legalseafoods.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Legal Sea Foods Product Quality
Legal Sea Foods's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Legal Sea Foods' Product Quality.
Ranked Legal Sea Foods Product Quality the Highest
Legal Sea Foods Product Quality Score by Gender
Legal Sea Foods's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Legal Sea Foods.
Male
4.1/5
Female
N/A
Legal Sea Foods Product Quality Score by Ethnicity
Legal Sea Foods's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Legal Sea Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Legal Sea Foods Product Quality Score by Age
Legal Sea Foods's Product Quality score was rated 3.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Legal Sea Foods.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.5 | 66+ | 3.5 |
Legal Sea Foods Product Quality Score by Usage
Legal Sea Foods's Product Quality score was rated 3 stars by customers who have used Legal Sea Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Legal Sea Foods Pricing
Legal Sea Foods ROI & Value For Money
3.4/5
Legal Sea Foods has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Legal Sea Foods' overall ROI score rated by its users and customers.
Quick Insights into Legal Sea Foods ROI
Legal Sea Foods's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Legal Sea Foods' ROI score.
Ranked Legal Sea Foods ROI the Highest
Legal Sea Foods ROI Score by Gender
Legal Sea Foods's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Legal Sea Foods.
Male
3.8/5
Female
N/A
Legal Sea Foods ROI Score by Ethnicity
Legal Sea Foods's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Legal Sea Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Legal Sea Foods ROI Score by Age
Legal Sea Foods's ROI score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Legal Sea Foods.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3 | 66+ | 3 |
Legal Sea Foods ROI Score by Usage
Legal Sea Foods's ROI score was rated 2.4 stars by customers who have used Legal Sea Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Legal Sea Foods Customer Satisfaction (CSAT)
Legal Sea Foods Customer Satisfaction (CSAT) Score
46 / 100
Legal Sea Foods has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Legal Sea Foods Customer Satisfaction
Legal Sea Foods's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Legal Sea Foods' Customer Satisfaction.
Ranked Legal Sea Foods Customer Satisfaction the Highest
Legal Sea Foods Customer Satisfaction Score by Gender
Legal Sea Foods's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Legal Sea Foods.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Legal Sea Foods Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Legal Sea Foods' Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Legal Sea Foods.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Legal Sea Foods Customer Satisfaction Score by Age
Legal Sea Foods's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Legal Sea Foods.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Legal Sea Foods Customer Satisfaction Score by Usage
Legal Sea Foods's Customer Satisfaction score was rated 0 points by customers who have used Legal Sea Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Legal Sea Foods Customer Service
3.4/5
Legal Sea Foods has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Legal Sea Foods' overall Customer Service score rated by its users and customers.
About Legal Sea Foods's Customer Service
Address
Boston, MA
Website
http://www.legalseafoods.com
Phone Number
(617) 530-9647
Quick Insights into Legal Sea Foods Customer Service
Legal Sea Foods's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Legal Sea Foods' Customer Service score.
Ranked Legal Sea Foods Customer Service the Highest
Legal Sea Foods Customer Service Score by Gender
Legal Sea Foods's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Legal Sea Foods.
Male
3.6/5
Female
N/A
Legal Sea Foods Customer Service Score by Ethnicity
Legal Sea Foods's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Legal Sea Foods.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Legal Sea Foods Customer Service Score by Age
Legal Sea Foods's Customer Service score was rated 2.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Legal Sea Foods.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
Legal Sea Foods Customer Service Score by Usage
Legal Sea Foods's Customer Service score was rated 2 stars by customers who have used Legal Sea Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Legal Sea Foods as an Employer
2.2/5
Legal Sea Foods has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Legal Sea Foods scored a -6 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Legal Sea Foods would recommend the brand to a friend. ENPS measures how likely Legal Sea Foods employees would recommend working at Legal Sea Foods to a friend.
Net Promoter Score
-6
NPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
