87
NPS
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Brand Page
Legal Track
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About Legal Track's Brand
Case Management Software Provider
Brand at a Glance
4.3/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Legal Track NPS
Legal Track's Net Promoter Score (NPS) is a 87 with 87% Promoters, 13% Passives, and 0% Detractors. Net Promoter Score tracks whether Legal Track's customers would recommend using the product based on a scale of -100 to 100.
Legal Track Overall NPS
| 87% | Promoters |
|---|---|
| 13% | Passives |
| 0% | Detractors |
Legal Track NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 87 | Aug 2020 | 87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Legal Track Product Quality
4.3/5
Legal Track has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Legal Track Product Information
Legal Track serves markets in the United States. Legal Track supports Web devices and offers products for medium and large sized businesses.
Legal Track’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Government & Legal
SaaS
Languages Supported
English
Product Type
Legal Case Management Software
Legal Document Management Software
Legal Track Pricing
Legal Track ROI & Value For Money
4.3/5
Legal Track has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Legal Track's overall ROI score rated by its users and customers.
Legal Track Pricing Plans
Legal Track has a pricing structure that accommodates medium and large businesses.
Who Uses Legal Track?
Medium Businesses
Large Enterprises
Legal Track Customer Service
5/5
Legal Track has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Legal Track's overall Customer Service score rated by its users and customers.
About Legal Track's Customer Service
Address
2275 Upper middle road, Suite 101, L6H 0C3 Canada
Website
http://casemanagesoftware.com
Phone Number
800-307-1260
Consumer vs. Employees
Legal Track scored a 87 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Legal Track would recommend the brand to a friend. ENPS measures how likely Legal Track employees would recommend working at Legal Track to a friend.
Net Promoter Score
87
NPS Score
| 87% | Promoters |
|---|---|
| 13% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
