-9
NPS
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Leggett & Platt
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About Leggett & Platt's Brand
We're a diversified manufacturer that conceives, designs, and produces a broad variety of engineered components and products for customers worldwide.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Leggett & Platt NPS
Leggett & Platt's Net Promoter Score (NPS) is a -9 with 33% Promoters, 25% Passives, and 42% Detractors. Net Promoter Score tracks whether Leggett & Platt's customers would recommend using the product based on a scale of -100 to 100.
Leggett & Platt Overall NPS
| 33% | Promoters |
|---|---|
| 25% | Passives |
| 42% | Detractors |
Leggett & Platt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Aug 2022 -20 | Aug 2022 | -20 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -15 | Jan 2023 | -15 |
Feb 2023 -13 | Feb 2023 | -13 |
Aug 2023 -22 | Aug 2023 | -22 |
Jan 2024 -10 | Jan 2024 | -10 |
Oct 2024 -9 | Oct 2024 | -9 |
Jun 2025 -8 | Jun 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Leggett & Platt Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Leggett & Platt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Leggett & Platt Product Quality
3.1/5
Leggett & Platt has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Leggett & Platt Product Information
Leggett & Platt’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.leggett.com/
- Company Size
- 11-50 Employees
Industry
Manufacturing
Leggett & Platt Pricing
Leggett & Platt ROI & Value For Money
3/5
Leggett & Platt has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Leggett & Platt Customer Satisfaction (CSAT)
Leggett & Platt Customer Satisfaction (CSAT) Score
66 / 100
Leggett & Platt has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Leggett & Platt Customer Service
2.9/5
Leggett & Platt has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Leggett & Platt's Customer Service
Address
1 Leggett Road, Carthage, MO 64836
Website
http://www.leggett.com/
Phone Number
(417) 358-8131
Leggett & Platt's Social Links
Leggett & Platt as an Employer
2.8/5
Leggett & Platt has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Leggett & Platt scored a -9 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Leggett & Platt would recommend the brand to a friend. ENPS measures how likely Leggett & Platt employees would recommend working at Leggett & Platt to a friend.
Net Promoter Score
-9
NPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 31% | Promoters |
|---|---|
| 20% | Passive |
| 49% | Detractors |
