34
NPS
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Lehigh Valley Health Network
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About Lehigh Valley Health Network's Brand
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Lehigh Valley Health Network NPS
Lehigh Valley Health Network's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Lehigh Valley Health Network's customers would recommend using the product based on a scale of -100 to 100.
Lehigh Valley Health Network Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Lehigh Valley Health Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 0 | Sep 2024 | 0 |
Dec 2024 33 | Dec 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lehigh Valley Health Network Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Lehigh Valley Health Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lehigh Valley Health Network Product Quality
3.2/5
Lehigh Valley Health Network has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Lehigh Valley Health Network Product Information
Lehigh Valley Health Network’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://lvhn.org
- Company Size
- 10,000+ Employees
Industry
Healthcare
Lehigh Valley Health Network Pricing
Lehigh Valley Health Network ROI & Value For Money
3/5
Lehigh Valley Health Network has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Lehigh Valley Health Network Customer Satisfaction (CSAT)
Lehigh Valley Health Network Customer Satisfaction (CSAT) Score
66 / 100
Lehigh Valley Health Network has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lehigh Valley Health Network Customer Service
3.4/5
Lehigh Valley Health Network has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Lehigh Valley Health Network's Customer Service
Website
http://lvhn.org
Lehigh Valley Health Network as an Employer
2.2/5
Lehigh Valley Health Network has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Lehigh Valley Health Network
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Lehigh Valley Health Network scored a 34 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Lehigh Valley Health Network would recommend the brand to a friend. ENPS measures how likely Lehigh Valley Health Network employees would recommend working at Lehigh Valley Health Network to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
