10
NPS
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Leica Biosystems
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About Leica Biosystems' Brand
Leica Biosystems develops laboratory workflow solutions for anatomic pathology involved in the advancement of cancer diagnostics.
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Leica Biosystems NPS
Leica Biosystems's Net Promoter Score (NPS) is a 10 with 45% Promoters, 20% Passives, and 35% Detractors. Net Promoter Score tracks whether Leica Biosystems's customers would recommend using the product based on a scale of -100 to 100.
Leica Biosystems Overall NPS
| 45% | Promoters |
|---|---|
| 20% | Passives |
| 35% | Detractors |
Leica Biosystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 29 | Aug 2021 | 29 |
Jan 2022 37 | Jan 2022 | 37 |
Feb 2022 33 | Feb 2022 | 33 |
May 2022 30 | May 2022 | 30 |
Jun 2022 18 | Jun 2022 | 18 |
Feb 2023 25 | Feb 2023 | 25 |
Jul 2023 23 | Jul 2023 | 23 |
Sep 2023 19 | Sep 2023 | 19 |
Jan 2024 25 | Jan 2024 | 25 |
Jul 2024 28 | Jul 2024 | 28 |
Oct 2024 16 | Oct 2024 | 16 |
May 2025 10 | May 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Leica Biosystems NPS by Gender
Leica Biosystems's NPS was rated -25 by both Female and Male customers on Comparably.
Male
-25
Leica Biosystems's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
-25
Leica Biosystems's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Leica Biosystems NPS by Usage
Leica Biosystems's NPS was rated the highest by customers who have used Leica Biosystems's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Over 10 Years -34 | Over 10 Years | -34 |
Leica Biosystems Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Leica Biosystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Leica Biosystems Customer Loyalty Score by Gender
Leica Biosystems's Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.
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Male
78%
Yes
Female
78%
Yes
Leica Biosystems Customer Loyalty Score by Usage
Leica Biosystems's Customer Loyalty score was rated the highest by customers who have used Leica Biosystems's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Leica Biosystems Product Quality
3.8/5
Leica Biosystems has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Leica Biosystems Product Information
Leica Biosystems’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Leica Biosystems Product Quality
Leica Biosystems's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Leica Biosystems Product Quality the Highest
Ranked Leica Biosystems Product Quality the Lowest
Leica Biosystems Product Quality Score by Gender
Male customers rated Leica Biosystems's Product Quality score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Leica Biosystems.
Male
4.5/5
Female
3/5
Leica Biosystems Product Quality Score by Usage
Leica Biosystems's Product Quality score was rated the highest by customers who have used Leica Biosystems's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Leica Biosystems Pricing
Leica Biosystems ROI & Value For Money
3.5/5
Leica Biosystems has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Leica Biosystems ROI
Leica Biosystems's ROI score was rated highest by Male customers, and rated lowest by customers who have used Leica Biosystems's products/services for Over 10 Years.
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Ranked Leica Biosystems ROI the Highest
Ranked Leica Biosystems ROI the Lowest
Leica Biosystems ROI Score by Gender
Male customers rated Leica Biosystems's ROI score 0.5 stars higher than Female customers.
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Male
3.4/5
Female
2.9/5
Leica Biosystems ROI Score by Usage
Leica Biosystems's ROI score was rated the highest by customers who have used Leica Biosystems's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Leica Biosystems Customer Satisfaction (CSAT)
Leica Biosystems Customer Satisfaction (CSAT) Score
77 / 100
Leica Biosystems has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Leica Biosystems Customer Satisfaction
Leica Biosystems's Customer Satisfaction score was rated highest by customers who have used Leica Biosystems's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Leica Biosystems' Customer Satisfaction.
Ranked Leica Biosystems Customer Satisfaction the Highest
Leica Biosystems Customer Satisfaction Score by Gender
Leica Biosystems's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Leica Biosystems.
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Leica Biosystems Customer Satisfaction Score by Usage
Leica Biosystems's Customer Satisfaction score was rated 67 points by customers who have used Leica Biosystems's products/services for Over 10 Years.
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Leica Biosystems Customer Service
3.4/5
Leica Biosystems has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Leica Biosystems's Customer Service
Address
Heidelberger Strasse 17-19, 69226
Website
http://www.leicabiosystems.com/
Quick Insights into Leica Biosystems Customer Service
Leica Biosystems's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Leica Biosystems' Customer Service score.
Ranked Leica Biosystems Customer Service the Highest
Ranked Leica Biosystems Customer Service the Lowest
Leica Biosystems Customer Service Score by Gender
Male customers rated Leica Biosystems's Customer Service score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Leica Biosystems.
Male
4.1/5
Female
2.6/5
Leica Biosystems Customer Service Score by Usage
Leica Biosystems's Customer Service score was rated 3.3 stars by customers who have used Leica Biosystems's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Leica Biosystems as an Employer
2.5/5
Leica Biosystems has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Leica Biosystems scored a 10 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Leica Biosystems would recommend the brand to a friend. ENPS measures how likely Leica Biosystems employees would recommend working at Leica Biosystems to a friend.
Net Promoter Score
10
NPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 32% | Promoters |
|---|---|
| 21% | Passive |
| 47% | Detractors |
