55
NPS
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Leica Microsystems
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About Leica Microsystems' Brand
Leica Microsystems GmbH designs and produces precision optics systems for the analysis of microstructures.
Brand at a Glance
92%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Leica Microsystems NPS
Leica Microsystems's Net Promoter Score (NPS) is a 55 with 64% Promoters, 27% Passives, and 9% Detractors. Net Promoter Score tracks whether Leica Microsystems's customers would recommend using the product based on a scale of -100 to 100.
Leica Microsystems Overall NPS
| 64% | Promoters |
|---|---|
| 27% | Passives |
| 9% | Detractors |
Leica Microsystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -50 | Feb 2022 | -50 |
Mar 2022 -33 | Mar 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2023 20 | Sep 2023 | 20 |
Nov 2023 34 | Nov 2023 | 34 |
Mar 2024 27 | Mar 2024 | 27 |
Apr 2024 44 | Apr 2024 | 44 |
Apr 2025 50 | Apr 2025 | 50 |
Jan 2026 54 | Jan 2026 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Leica Microsystems NPS by Gender
Male customers rated Leica Microsystems's NPS 75 points higher than Female customers.
Male
100
Leica Microsystems's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
25
Leica Microsystems's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Leica Microsystems NPS by Ethnicity
Leica Microsystems's NPS was rated 49 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 49 | Caucasian | 49 |
Leica Microsystems NPS by Age
Leica Microsystems's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Leica Microsystems Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Leica Microsystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Leica Microsystems Customer Loyalty Score by Gender
Leica Microsystems's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Leica Microsystems.
Male
100%
Yes
Female
100%
Yes
Leica Microsystems Customer Loyalty Score by Ethnicity
Leica Microsystems's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Leica Microsystems.
100
out of 100
Caucasian
Leica Microsystems Customer Loyalty Score by Age
Leica Microsystems's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Leica Microsystems.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
Leica Microsystems Product Quality
4.1/5
Leica Microsystems has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Leica Microsystems Product Information
Leica Microsystems’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Leica Microsystems Product Quality
Leica Microsystems's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Leica Microsystems' Product Quality.
Ranked Leica Microsystems Product Quality the Highest
Ranked Leica Microsystems Product Quality the Lowest
Leica Microsystems Product Quality Score by Gender
Male customers rated Leica Microsystems's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Leica Microsystems.
Male
4.6/5
Female
4.5/5
Leica Microsystems Product Quality Score by Ethnicity
Leica Microsystems's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Leica Microsystems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Leica Microsystems Product Quality Score by Age
Leica Microsystems's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Leica Microsystems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
41-45 5 | 41-45 | 5 |
Leica Microsystems Pricing
Leica Microsystems ROI & Value For Money
4/5
Leica Microsystems has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Leica Microsystems ROI
Leica Microsystems's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 36-40.
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Ranked Leica Microsystems ROI the Highest
Ranked Leica Microsystems ROI the Lowest
Leica Microsystems ROI Score by Gender
Male customers rated Leica Microsystems's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Leica Microsystems.
Male
4.6/5
Female
4/5
Leica Microsystems ROI Score by Ethnicity
Leica Microsystems's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Leica Microsystems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Leica Microsystems ROI Score by Age
Leica Microsystems's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Leica Microsystems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
41-45 5 | 41-45 | 5 |
Leica Microsystems Customer Satisfaction (CSAT)
Leica Microsystems Customer Satisfaction (CSAT) Score
80 / 100
Leica Microsystems has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Leica Microsystems Customer Satisfaction
Leica Microsystems's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Leica Microsystems' Customer Satisfaction.
Ranked Leica Microsystems Customer Satisfaction the Highest
Ranked Leica Microsystems Customer Satisfaction the Lowest
Leica Microsystems Customer Satisfaction Score by Gender
Male customers rated Leica Microsystems's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Leica Microsystems.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Leica Microsystems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Leica Microsystems' Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Leica Microsystems.
83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
Leica Microsystems Customer Satisfaction Score by Age
Leica Microsystems's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Leica Microsystems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 41-45 | 100% |
Leica Microsystems Customer Service
4/5
Leica Microsystems has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Leica Microsystems's Customer Service
Address
Ernst-Leitz-Strasse 17-37,
Website
http://www.leica-microsystems.com
Phone Number
49 64 41 29 0
Quick Insights into Leica Microsystems Customer Service
Leica Microsystems's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Leica Microsystems' Customer Service score.
Ranked Leica Microsystems Customer Service the Highest
Ranked Leica Microsystems Customer Service the Lowest
Leica Microsystems Customer Service Score by Gender
Male customers rated Leica Microsystems's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Leica Microsystems.
Male
4.6/5
Female
4/5
Leica Microsystems Customer Service Score by Ethnicity
Leica Microsystems's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Leica Microsystems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Leica Microsystems Customer Service Score by Age
Leica Microsystems's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Leica Microsystems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
41-45 5 | 41-45 | 5 |
Leica Microsystems as an Employer
3.9/5
Leica Microsystems has a 3.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Leica Microsystems scored a 55 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Leica Microsystems would recommend the brand to a friend. ENPS measures how likely Leica Microsystems employees would recommend working at Leica Microsystems to a friend.
Net Promoter Score
55
NPS Score
| 64% | Promoters |
|---|---|
| 27% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 33% | Promoters |
|---|---|
| 40% | Passive |
| 27% | Detractors |
