-17
NPS
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LEMONADE,Inc.
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About LEMONADE,Inc. Brand
LEMONADE,Inc. is a company that uses crowdsourcing services to provide photographic material on demand.
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
LEMONADE,Inc. NPS
LEMONADE,Inc.'s Net Promoter Score (NPS) is a -17 with 34% Promoters, 15% Passives, and 51% Detractors. Net Promoter Score tracks whether LEMONADE,Inc.'s customers would recommend using the product based on a scale of -100 to 100.
LEMONADE,Inc. Overall NPS
| 34% | Promoters |
|---|---|
| 15% | Passives |
| 51% | Detractors |
LEMONADE,Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -28 | Sep 2023 | -28 |
Oct 2023 -33 | Oct 2023 | -33 |
Nov 2023 -27 | Nov 2023 | -27 |
Dec 2023 -26 | Dec 2023 | -26 |
Jan 2024 -25 | Jan 2024 | -25 |
Apr 2024 -21 | Apr 2024 | -21 |
Aug 2024 -26 | Aug 2024 | -26 |
Nov 2024 -25 | Nov 2024 | -25 |
Dec 2024 -28 | Dec 2024 | -28 |
Mar 2025 -24 | Mar 2025 | -24 |
Jun 2025 -20 | Jun 2025 | -20 |
Oct 2025 -17 | Oct 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LEMONADE,Inc. NPS by Gender
LEMONADE,Inc.'s NPS was rated 20 by Male customers on Comparably.
Male
20
LEMONADE,Inc.'s NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
LEMONADE,Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
LEMONADE,Inc. NPS by Ethnicity
LEMONADE,Inc.'s NPS was rated 20 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 20 | Other | 20 |
LEMONADE,Inc. NPS by Age
LEMONADE,Inc.'s NPS was rated -17 points by customers ages 31-35 on Comparably.
LEMONADE,Inc. NPS by Usage
LEMONADE,Inc.'s NPS was rated 28 points by customers who have used LEMONADE,Inc.'s products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 28 | 1 to 2 Years | 28 |
LEMONADE,Inc. Customer Reviews
Out of the 3 LEMONADE,Inc. customer reviews 3 were positive and 0 were constructive. LEMONADE,Inc. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
LEMONADE,Inc. Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of LEMONADE,Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LEMONADE,Inc. Customer Loyalty Score by Gender
LEMONADE,Inc.'s Customer Loyalty score was rated 73 by Male customers on Comparably.
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Male
73%
Yes
Female
N/A
Yes
LEMONADE,Inc. Customer Loyalty Score by Ethnicity
LEMONADE,Inc.'s Customer Loyalty score was rated 82% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LEMONADE,Inc..
82
out of 100
Other
LEMONADE,Inc. Customer Loyalty Score by Age
LEMONADE,Inc.'s Customer Loyalty score was rated 85% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LEMONADE,Inc..
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 85% | 31-35 | 85% |
LEMONADE,Inc. Customer Loyalty Score by Usage
LEMONADE,Inc.'s Customer Loyalty score was rated 87% by customers who have used LEMONADE,Inc.'s products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LEMONADE,Inc. Product Quality
3.6/5
LEMONADE,Inc. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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LEMONADE,Inc. Product Information
LEMONADE,Inc.’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://lmnd.jp
- Company Size
- 1-10 Employees
Quick Insights into LEMONADE,Inc. Product Quality
LEMONADE,Inc.'s Product Quality score was rated highest by customers who have used LEMONADE,Inc.'s products/services for 1 to 2 Years.
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Ranked LEMONADE,Inc. Product Quality the Highest
LEMONADE,Inc. Product Quality Score by Gender
LEMONADE,Inc.'s Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
LEMONADE,Inc. Product Quality Score by Ethnicity
LEMONADE,Inc.'s Product Quality score was rated 3.9 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LEMONADE,Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.9 | Other | 3.9 |
LEMONADE,Inc. Product Quality Score by Age
LEMONADE,Inc.'s Product Quality score was rated 3.9 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LEMONADE,Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
LEMONADE,Inc. Product Quality Score by Usage
LEMONADE,Inc.'s Product Quality score was rated 4.3 stars by customers who have used LEMONADE,Inc.'s products/services for 1 to 2 Years.
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LEMONADE,Inc. Pricing
LEMONADE,Inc. ROI & Value For Money
3.3/5
LEMONADE,Inc. has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into LEMONADE,Inc. ROI
LEMONADE,Inc.'s ROI score was rated highest by customers who have used LEMONADE,Inc.'s products/services for 1 to 2 Years.
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Ranked LEMONADE,Inc. ROI the Highest
LEMONADE,Inc. ROI Score by Gender
LEMONADE,Inc.'s ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LEMONADE,Inc..
Male
4.1/5
Female
N/A
LEMONADE,Inc. ROI Score by Ethnicity
LEMONADE,Inc.'s ROI score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LEMONADE,Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
LEMONADE,Inc. ROI Score by Age
LEMONADE,Inc.'s ROI score was rated 3.2 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LEMONADE,Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
LEMONADE,Inc. ROI Score by Usage
LEMONADE,Inc.'s ROI score was rated 4.3 stars by customers who have used LEMONADE,Inc.'s products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LEMONADE,Inc. Customer Satisfaction (CSAT)
LEMONADE,Inc. Customer Satisfaction (CSAT) Score
67 / 100
LEMONADE,Inc. has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LEMONADE,Inc. Customer Satisfaction
LEMONADE,Inc.'s Customer Satisfaction score was rated highest by customers who have used LEMONADE,Inc.'s products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked LEMONADE,Inc. Customer Satisfaction.
Ranked LEMONADE,Inc. Customer Satisfaction the Highest
LEMONADE,Inc. Customer Satisfaction Score by Gender
LEMONADE,Inc.'s Customer Satisfaction score was rated 63 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LEMONADE,Inc..
63 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 13% | |
Very Dissatisfied | 13% |
LEMONADE,Inc. Customer Satisfaction Score by Age
LEMONADE,Inc.'s Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LEMONADE,Inc..
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
LEMONADE,Inc. Customer Satisfaction Score by Usage
LEMONADE,Inc.'s Customer Satisfaction score was rated 86 points by customers who have used LEMONADE,Inc.'s products/services for 1 to 2 Years.
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LEMONADE,Inc. Customer Service
3.4/5
LEMONADE,Inc. has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About LEMONADE,Inc.'s Customer Service
Website
http://lmnd.jp
Quick Insights into LEMONADE,Inc. Customer Service
LEMONADE,Inc.'s Customer Service score was rated highest by customers who have used LEMONADE,Inc.'s products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked LEMONADE,Inc. Customer Service score.
Ranked LEMONADE,Inc. Customer Service the Highest
LEMONADE,Inc. Customer Service Score by Gender
LEMONADE,Inc.'s Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
LEMONADE,Inc. Customer Service Score by Ethnicity
LEMONADE,Inc.'s Customer Service score was rated 3.4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LEMONADE,Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.4 | Other | 3.4 |
LEMONADE,Inc. Customer Service Score by Age
LEMONADE,Inc.'s Customer Service score was rated 3.2 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
LEMONADE,Inc. Customer Service Score by Usage
LEMONADE,Inc.'s Customer Service score was rated 4 stars by customers who have used LEMONADE,Inc.'s products/services for 1 to 2 Years.
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LEMONADE,Inc. as an Employer
2.4/5
LEMONADE,Inc. has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
LEMONADE,Inc. scored a -17 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of LEMONADE,Inc. would recommend the brand to a friend. ENPS measures how likely LEMONADE,Inc. employees would recommend working at LEMONADE,Inc. to a friend.
Net Promoter Score
-17
NPS Score
| 34% | Promoters |
|---|---|
| 15% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 22% | Promoters |
|---|---|
| 17% | Passive |
| 61% | Detractors |
