18
NPS
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Lend Lease
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About Lend Lease's Brand
We are an international company, with an Australian heritage, as well as local expertise across
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Lend Lease NPS
Lend Lease's Net Promoter Score (NPS) is a 18 with 55% Promoters, 8% Passives, and 37% Detractors. Net Promoter Score tracks whether Lend Lease's customers would recommend using the product based on a scale of -100 to 100.
Lend Lease Overall NPS
| 55% | Promoters |
|---|---|
| 8% | Passives |
| 37% | Detractors |
Lend Lease NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 28 | Aug 2022 | 28 |
Sep 2022 30 | Sep 2022 | 30 |
Oct 2022 27 | Oct 2022 | 27 |
Nov 2022 24 | Nov 2022 | 24 |
Dec 2022 28 | Dec 2022 | 28 |
Feb 2023 22 | Feb 2023 | 22 |
Apr 2023 23 | Apr 2023 | 23 |
Aug 2023 25 | Aug 2023 | 25 |
Oct 2023 23 | Oct 2023 | 23 |
Nov 2023 23 | Nov 2023 | 23 |
Feb 2025 20 | Feb 2025 | 20 |
Mar 2025 18 | Mar 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lend Lease NPS by Gender
Male customers rated Lend Lease's NPS 10 points higher than Female customers.
Male
30
Lend Lease's NPS was rated 30 by Male customers on Comparably.
60%
Promoters
10%
Passives
30%
Detractors
Female
20
Lend Lease's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Lend Lease NPS by Ethnicity
Lend Lease's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other 100 | Other | 100 |
Lend Lease NPS by Age
Lend Lease's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Lend Lease NPS by Usage
Lend Lease's NPS was rated the highest by customers who have used Lend Lease's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Lend Lease Customer Reviews
Out of the 4 Lend Lease customer reviews 4 were positive and 0 were constructive. Lend Lease customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Lend Lease Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Lend Lease users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lend Lease Customer Loyalty Score by Gender
Male customers rated Lend Lease's Customer Loyalty score 27% higher than Female customers.
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Male
91%
Yes
Female
64%
Yes
Lend Lease Customer Loyalty Score by Ethnicity
Lend Lease's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lend Lease.
82
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
Lend Lease Customer Loyalty Score by Age
Lend Lease's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lend Lease.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 33% | 36-40 | 33% |
46-50 100% | 46-50 | 100% |
Lend Lease Customer Loyalty Score by Usage
Lend Lease's Customer Loyalty score was rated the highest by customers who have used Lend Lease's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lend Lease Customer Loyalty Score by Industry
Lend Lease's Customer Loyalty score was rated 85% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lend Lease Product Quality
3.8/5
Lend Lease has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Lend Lease Product Information
Lend Lease’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Lend Lease's product the highest.
- Website
- http://www.lendlease.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Productivity
Real Estate
SaaS
Construction
Quick Insights into Lend Lease Product Quality
Lend Lease's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Lend Lease's products/services for Less than 1 Year.
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Ranked Lend Lease Product Quality the Highest
Ranked Lend Lease Product Quality the Lowest
Lend Lease Product Quality Score by Gender
Male customers rated Lend Lease's Product Quality score 0.5 stars higher than Female customers.
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Male
4.1/5
Female
3.6/5
Lend Lease Product Quality Score by Ethnicity
Lend Lease's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lend Lease.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.1 | Other | 4.1 |
Lend Lease Product Quality Score by Age
Lend Lease's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lend Lease.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
36-40 3.5 | 36-40 | 3.5 |
46-50 4.1 | 46-50 | 4.1 |
Lend Lease Product Quality Score by Usage
Lend Lease's Product Quality score was rated the highest by customers who have used Lend Lease's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Lend Lease Product Quality Score by Industry
Lend Lease's Product Quality score was rated 4.6 stars by Accounting industry customers.
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Lend Lease Pricing
Lend Lease ROI & Value For Money
3.7/5
Lend Lease has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Lend Lease Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Lend Lease ROI
Lend Lease's ROI score was rated highest by Other customers, and rated lowest by customers ages 36-40.
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Ranked Lend Lease ROI the Highest
Ranked Lend Lease ROI the Lowest
Lend Lease ROI Score by Gender
Female customers rated Lend Lease's ROI score 0.2 stars higher than Male customers.
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Male
3.6/5
Female
3.8/5
Lend Lease ROI Score by Ethnicity
Lend Lease's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lend Lease.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.6 | Other | 4.6 |
Lend Lease ROI Score by Age
Lend Lease's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lend Lease.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
36-40 3.2 | 36-40 | 3.2 |
46-50 4.5 | 46-50 | 4.5 |
Lend Lease ROI Score by Usage
Lend Lease's ROI score was rated the highest by customers who have used Lend Lease's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Lend Lease ROI Score by Industry
Lend Lease's ROI score was rated 4.5 stars by Accounting industry customers.
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Lend Lease Customer Satisfaction (CSAT)
Lend Lease Customer Satisfaction (CSAT) Score
67 / 100
Lend Lease has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
27%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lend Lease Customer Satisfaction
Lend Lease's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 36-40.
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Ranked Lend Lease Customer Satisfaction the Highest
Ranked Lend Lease Customer Satisfaction the Lowest
Lend Lease Customer Satisfaction Score by Gender
Male customers rated Lend Lease's Customer Satisfaction score 11 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lend Lease.
78 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Lend Lease Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lend Lease's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Lend Lease's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lend Lease.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Lend Lease's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lend Lease.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Lend Lease Customer Satisfaction Score by Age
Lend Lease's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lend Lease.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 50% | |||||||||||||||
| 46-50 | 67% |
Lend Lease Customer Satisfaction Score by Usage
Lend Lease's Customer Satisfaction score was rated the highest by customers who have used Lend Lease's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Lend Lease Customer Satisfaction Score by Industry
Lend Lease's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Lend Lease Customer Satisfaction Score by Industry",
"text": "Lend Lease's Customer Satisfaction score was rated 100 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Lend Lease's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}Lend Lease Customer Service
3.7/5
Lend Lease has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Lend Lease's Customer Service
Address
Millers, MD
Website
http://www.lendlease.com/
Quick Insights into Lend Lease Customer Service
Lend Lease's Customer Service score was rated highest by Other customers, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Lend Lease's Customer Service score.
Ranked Lend Lease Customer Service the Highest
Ranked Lend Lease Customer Service the Lowest
Lend Lease Customer Service Score by Gender
Female customers rated Lend Lease's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lend Lease.
Male
3.9/5
Female
4.5/5
Lend Lease Customer Service Score by Ethnicity
Lend Lease's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lend Lease.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.8 | Other | 4.8 |
Lend Lease Customer Service Score by Age
Lend Lease's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lend Lease.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.4 | 36-40 | 3.4 |
46-50 4.6 | 46-50 | 4.6 |
Lend Lease Customer Service Score by Usage
Lend Lease's Customer Service score was rated the highest by customers who have used Lend Lease's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Lend Lease Customer Service Score by Industry
Lend Lease's Customer Service score was rated 4.6 stars by Accounting industry customers.
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Lend Lease as an Employer
4.5/5
Lend Lease has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Lend Lease scored a 18 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Lend Lease would recommend the brand to a friend. ENPS measures how likely Lend Lease employees would recommend working at Lend Lease to a friend.
Net Promoter Score
18
NPS Score
| 55% | Promoters |
|---|---|
| 8% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
