-11
NPS
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LendingPoint
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About LendingPoint's Brand
LendingPoint is a balance sheet lender with a vision to revolutionize access to credit for Near Prime consumers.
Brand at a Glance
74%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.8/5
Customer Service
LendingPoint CMO
Mark Lorimer
Mark Lorimer serves as the Chief Marketing Officer of LendingPoint. Mark started at LendingPoint in Apr of 2017. Mark currently resides in the Greater Atlanta Area.
LendingPoint NPS
LendingPoint's Net Promoter Score (NPS) is a -11 with 41% Promoters, 7% Passives, and 52% Detractors. Net Promoter Score tracks whether LendingPoint's customers would recommend using the product based on a scale of -100 to 100.
LendingPoint Overall NPS
| 41% | Promoters |
|---|---|
| 7% | Passives |
| 52% | Detractors |
LendingPoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 7 | Mar 2022 | 7 |
Sep 2022 7 | Sep 2022 | 7 |
Oct 2022 10 | Oct 2022 | 10 |
Dec 2022 6 | Dec 2022 | 6 |
Jan 2023 -11 | Jan 2023 | -11 |
Jun 2023 -15 | Jun 2023 | -15 |
Sep 2023 -13 | Sep 2023 | -13 |
Jan 2024 -16 | Jan 2024 | -16 |
Jun 2024 -12 | Jun 2024 | -12 |
Aug 2024 -8 | Aug 2024 | -8 |
Dec 2024 -8 | Dec 2024 | -8 |
Jul 2025 -11 | Jul 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LendingPoint NPS by Gender
Male customers rated LendingPoint's NPS 51 points higher than Female customers.
Male
0
LendingPoint's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
-51
LendingPoint's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
LendingPoint NPS by Ethnicity
LendingPoint's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
African American/Black -34 | African American/Black | -34 |
LendingPoint NPS by Age
LendingPoint's NPS was rated -67 points by customers ages 56-60 on Comparably.
LendingPoint NPS by Usage
LendingPoint's NPS was rated the highest by customers who have used LendingPoint's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
LendingPoint Customer Reviews
Out of the 2 LendingPoint customer reviews 1 was positive and 1 was constructive. LendingPoint customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LendingPoint Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of LendingPoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LendingPoint Customer Loyalty Score by Gender
Male customers rated LendingPoint's Customer Loyalty score 19% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LendingPoint.
Male
74%
Yes
Female
55%
Yes
LendingPoint Customer Loyalty Score by Ethnicity
LendingPoint's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LendingPoint.
78
out of 100
Caucasian
100
out of 100
African American/Black
LendingPoint Customer Loyalty Score by Age
LendingPoint's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LendingPoint.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
LendingPoint Customer Loyalty Score by Usage
LendingPoint's Customer Loyalty score was rated the highest by customers who have used LendingPoint's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LendingPoint Customer Loyalty Score by Industry
LendingPoint's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
LendingPoint Product Quality
2.7/5
LendingPoint has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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LendingPoint Product Information
LendingPoint’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LendingPoint's product the highest.
- Website
- http://lendingpoint.com/
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Quick Insights into LendingPoint Product Quality
LendingPoint's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used LendingPoint's products/services for Less than 1 Year.
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Ranked LendingPoint Product Quality the Highest
Ranked LendingPoint Product Quality the Lowest
LendingPoint Product Quality Score by Gender
Male customers rated LendingPoint's Product Quality score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LendingPoint.
Male
3.2/5
Female
1.8/5
LendingPoint Product Quality Score by Ethnicity
LendingPoint's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LendingPoint.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2 | African American/Black | 2 |
LendingPoint Product Quality Score by Age
LendingPoint's Product Quality score was rated 1.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LendingPoint.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
LendingPoint Product Quality Score by Usage
LendingPoint's Product Quality score was rated the highest by customers who have used LendingPoint's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LendingPoint Product Quality Score by Industry
LendingPoint's Product Quality score was rated 3 stars by Tech industry customers.
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LendingPoint Pricing
LendingPoint ROI & Value For Money
2.6/5
LendingPoint has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock LendingPoint's overall ROI score rated by its users and customers.
LendingPoint Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into LendingPoint ROI
LendingPoint's ROI score was rated highest by Male customers, and rated lowest by customers who have used LendingPoint's products/services for Less than 1 Year.
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Ranked LendingPoint ROI the Highest
Ranked LendingPoint ROI the Lowest
LendingPoint ROI Score by Gender
Male customers rated LendingPoint's ROI score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LendingPoint.
Male
2.9/5
Female
1.7/5
LendingPoint ROI Score by Ethnicity
LendingPoint's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LendingPoint.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2 | African American/Black | 2 |
LendingPoint ROI Score by Age
LendingPoint's ROI score was rated 1.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LendingPoint.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
LendingPoint ROI Score by Usage
LendingPoint's ROI score was rated the highest by customers who have used LendingPoint's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LendingPoint ROI Score by Industry
LendingPoint's ROI score was rated 2.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
LendingPoint Customer Satisfaction (CSAT)
LendingPoint Customer Satisfaction (CSAT) Score
62 / 100
LendingPoint has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LendingPoint Customer Satisfaction
LendingPoint's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked LendingPoint's Customer Satisfaction.
Ranked LendingPoint Customer Satisfaction the Highest
Ranked LendingPoint Customer Satisfaction the Lowest
LendingPoint Customer Satisfaction Score by Gender
Male customers rated LendingPoint's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LendingPoint.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
LendingPoint Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LendingPoint's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LendingPoint.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to African American/Black
LendingPoint's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LendingPoint.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
LendingPoint Customer Satisfaction Score by Age
LendingPoint's Customer Satisfaction score was rated 33 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LendingPoint.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% |
LendingPoint Customer Satisfaction Score by Usage
LendingPoint's Customer Satisfaction score was rated 60 points by customers who have used LendingPoint's products/services for 2 to 5 Years.
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LendingPoint Customer Satisfaction Score by Industry
LendingPoint's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "LendingPoint Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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}LendingPoint Customer Service
2.8/5
LendingPoint has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock LendingPoint's overall Customer Service score rated by its users and customers.
About LendingPoint's Customer Service
Address
1201 Roberts Blvd., Bldg 200, Kennesaw, GA 30144
Website
http://lendingpoint.com/
Phone Number
6789868990
Quick Insights into LendingPoint Customer Service
LendingPoint's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used LendingPoint's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked LendingPoint's Customer Service score.
Ranked LendingPoint Customer Service the Highest
Ranked LendingPoint Customer Service the Lowest
LendingPoint Customer Service Score by Gender
Male customers rated LendingPoint's Customer Service score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LendingPoint.
Male
3.1/5
Female
1.9/5
LendingPoint Customer Service Score by Ethnicity
LendingPoint's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LendingPoint.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 2 | African American/Black | 2 |
LendingPoint Customer Service Score by Age
LendingPoint's Customer Service score was rated 1.8 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LendingPoint.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.8 | 56-60 | 1.8 |
LendingPoint Customer Service Score by Usage
LendingPoint's Customer Service score was rated the highest by customers who have used LendingPoint's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LendingPoint Customer Service Score by Industry
LendingPoint's Customer Service score was rated 2.9 stars by Tech industry customers.
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LendingPoint as an Employer
4.2/5
LendingPoint has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
LendingPoint scored a -11 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of LendingPoint would recommend the brand to a friend. ENPS measures how likely LendingPoint employees would recommend working at LendingPoint to a friend.
Net Promoter Score
-11
NPS Score
| 41% | Promoters |
|---|---|
| 7% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
