-40
NPS
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Brand Page
LendUp
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About LendUp's Brand
LendUp is a licensed lender to several states in the US.
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.5/5
Customer Service
LendUp NPS
LendUp's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether LendUp's customers would recommend using the product based on a scale of -100 to 100.
LendUp Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
LendUp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Jun 2022 -25 | Jun 2022 | -25 |
Jan 2023 -40 | Jan 2023 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LendUp Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of LendUp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LendUp Product Quality
3.1/5
LendUp has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock LendUp's overall Product Quality score rated by its users and customers.
LendUp Product Information
LendUp’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.lendup.com/
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
LendUp Pricing
LendUp ROI & Value For Money
2.8/5
LendUp has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock LendUp's overall ROI score rated by its users and customers.
LendUp Customer Satisfaction (CSAT)
LendUp Customer Satisfaction (CSAT) Score
60 / 100
LendUp has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LendUp Customer Service
2.5/5
LendUp has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LendUp's overall Customer Service score rated by its users and customers.
About LendUp's Customer Service
Address
225 Bush St, San Francisco, CA 94108
Website
https://www.lendup.com/
LendUp as an Employer
3.7/5
LendUp has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
LendUp scored a -40 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of LendUp would recommend the brand to a friend. ENPS measures how likely LendUp employees would recommend working at LendUp to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
