-20
NPS
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Lennar
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About Lennar's Brand
"Lennar engages in homebuilding, financial services, and real estate businesses."
Brand at a Glance
66%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Lennar NPS
Lennar's Net Promoter Score (NPS) is a -20 with 35% Promoters, 10% Passives, and 55% Detractors. Net Promoter Score tracks whether Lennar's customers would recommend using the product based on a scale of -100 to 100.
Lennar Overall NPS
| 35% | Promoters |
|---|---|
| 10% | Passives |
| 55% | Detractors |
Lennar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -31 | Feb 2024 | -31 |
Mar 2024 -33 | Mar 2024 | -33 |
Apr 2024 -29 | Apr 2024 | -29 |
May 2024 -27 | May 2024 | -27 |
Aug 2024 -25 | Aug 2024 | -25 |
Dec 2024 -26 | Dec 2024 | -26 |
Jan 2025 -24 | Jan 2025 | -24 |
Mar 2025 -24 | Mar 2025 | -24 |
Apr 2025 -24 | Apr 2025 | -24 |
Jun 2025 -23 | Jun 2025 | -23 |
Oct 2025 -23 | Oct 2025 | -23 |
Nov 2025 -21 | Nov 2025 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lennar NPS by Gender
Female customers rated Lennar's NPS 40 points higher than Male customers.
Male
-44
Lennar's NPS was rated -44 by Male customers on Comparably.
20%
Promoters
16%
Passives
64%
Detractors
Female
-4
Lennar's NPS was rated -4 by Female customers on Comparably.
48%
Promoters
0%
Passives
52%
Detractors
Lennar NPS by Ethnicity
Lennar's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -65 | Caucasian | -65 |
Hispanic or Latino 40 | Hispanic or Latino | 40 |
African American/Black 0 | African American/Black | 0 |
Other -51 | Other | -51 |
Lennar NPS by Age
Lennar's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Lennar NPS by Usage
Lennar's NPS was rated the highest by customers who have used Lennar's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -56 | Less than 1 Year | -56 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -23 | 2 to 5 Years | -23 |
Over 10 Years 34 | Over 10 Years | 34 |
Lennar Customer Reviews
Out of the 11 Lennar customer reviews 2 were positive and 9 were constructive. Lennar customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lennar Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Lennar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lennar Customer Loyalty Score by Gender
Female customers rated Lennar's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lennar.
Male
60%
Yes
Female
66%
Yes
Lennar Customer Loyalty Score by Ethnicity
Lennar's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lennar.
46
out of 100
Caucasian
73
out of 100
Hispanic or Latino
78
out of 100
African American/Black
85
out of 100
Other
Lennar Customer Loyalty Score by Age
Lennar's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lennar.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
36-40 55% | 36-40 | 55% |
41-45 70% | 41-45 | 70% |
46-50 100% | 46-50 | 100% |
51-55 61% | 51-55 | 61% |
56-60 55% | 56-60 | 55% |
61-65 55% | 61-65 | 55% |
66+ 33% | 66+ | 33% |
Lennar Customer Loyalty Score by Usage
Lennar's Customer Loyalty score was rated the highest by customers who have used Lennar's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lennar Customer Loyalty Score by Industry
Lennar's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lennar Product Quality
2.7/5
Lennar has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Lennar Product Information
Lennar’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Lennar's product the highest. Reviewers from the Tech industry rated Lennar the lowest at 1.8.
- Website
- http://www.lennar.com
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Tech
Quick Insights into Lennar Product Quality
Lennar's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 66+.
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Ranked Lennar Product Quality the Highest
Ranked Lennar Product Quality the Lowest
Lennar Product Quality Score by Gender
Female customers rated Lennar's Product Quality score 0.4 stars higher than Male customers.
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Male
2.5/5
Female
2.9/5
Lennar Product Quality Score by Ethnicity
Lennar's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lennar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 3.6 | Other | 3.6 |
Lennar Product Quality Score by Age
Lennar's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lennar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3 | 46-50 | 3 |
51-55 2.8 | 51-55 | 2.8 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
Lennar Product Quality Score by Usage
Lennar's Product Quality score was rated the highest by customers who have used Lennar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Lennar Product Quality Score by Industry
Lennar's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Lennar Pricing
Lennar ROI & Value For Money
2.8/5
Lennar has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Lennar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Lennar.
Quick Insights into Lennar ROI
Lennar's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 56-60.
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Ranked Lennar ROI the Highest
Ranked Lennar ROI the Lowest
Lennar ROI Score by Gender
Female customers rated Lennar's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lennar.
Male
2.8/5
Female
3/5
Lennar ROI Score by Ethnicity
Lennar's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lennar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 3.6 | Other | 3.6 |
Lennar ROI Score by Age
Lennar's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lennar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3 | 51-55 | 3 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.2 | 66+ | 2.2 |
Lennar ROI Score by Usage
Lennar's ROI score was rated the highest by customers who have used Lennar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Lennar ROI Score by Industry
Lennar's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Lennar Customer Satisfaction (CSAT)
Lennar Customer Satisfaction (CSAT) Score
43 / 100
Lennar has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
21%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lennar Customer Satisfaction
Lennar's Customer Satisfaction score was rated highest by customers who have used Lennar's products/services for 1 to 2 Years, and rated lowest by customers who have used Lennar's products/services for Over 10 Years.
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Ranked Lennar Customer Satisfaction the Highest
Ranked Lennar Customer Satisfaction the Lowest
Lennar Customer Satisfaction Score by Gender
Male customers rated Lennar's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lennar.
40 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
37 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 16% | |
Very Dissatisfied | 37% |
Lennar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lennar's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
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21 / 100
Very Satisfied
5%
Satisfied
16%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
26%
Very Dissatisfied
48%
CSAT according to Hispanic or Latino
Lennar's Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lennar.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to African American/Black
Lennar's Customer Satisfaction (CSAT) score was rated 38% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lennar.
38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Lennar's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lennar.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
Lennar Customer Satisfaction Score by Age
Lennar's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lennar.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 44% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 0% |
Lennar Customer Satisfaction Score by Usage
Lennar's Customer Satisfaction score was rated the highest by customers who have used Lennar's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Lennar Customer Satisfaction Score by Industry
Lennar's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Lennar Customer Satisfaction Score by Industry",
"text": "Lennar's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Lennar's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
},
{
"label": "Accounting",
"groupId": 495,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Lennar's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Lennar's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Lennar's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}Lennar Customer Service
2.6/5
Lennar has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Lennar's overall Customer Service score rated by its users and customers.
About Lennar's Customer Service
Address
Miami, FL
Website
http://www.lennar.com
Quick Insights into Lennar Customer Service
Lennar's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Lennar's Customer Service score.
Ranked Lennar Customer Service the Highest
Ranked Lennar Customer Service the Lowest
Lennar Customer Service Score by Gender
Female customers rated Lennar's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lennar.
Male
2.2/5
Female
2.7/5
Lennar Customer Service Score by Ethnicity
Lennar's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lennar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3 | African American/Black | 3 |
Other 2.8 | Other | 2.8 |
Lennar Customer Service Score by Age
Lennar's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lennar.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.9 | 41-45 | 2.9 |
46-50 2.9 | 46-50 | 2.9 |
51-55 2.8 | 51-55 | 2.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
Lennar Customer Service Score by Usage
Lennar's Customer Service score was rated the highest by customers who have used Lennar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Lennar Customer Service Score by Industry
Lennar's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Lennar as an Employer
3.9/5
Lennar has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Lennar scored a -20 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Lennar would recommend the brand to a friend. ENPS measures how likely Lennar employees would recommend working at Lennar to a friend.
Net Promoter Score
-20
NPS Score
| 35% | Promoters |
|---|---|
| 10% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 44% | Promoters |
|---|---|
| 16% | Passive |
| 40% | Detractors |
