-41
NPS
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Lennar Corporation
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About Lennar Corporation's Brand
Lennar is a home building company providing new home construction and buying services in various states in the United States.
Brand at a Glance
56%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Lennar Corporation CMO
Kay Howard
Kay Howard serves as the Chief Marketing & Communications Officer of Lennar. Kay started at Lennar in April of 2017. Kay currently resides in the Houston, Texas Area.
Lennar Corporation NPS
Lennar Corporation's Net Promoter Score (NPS) is a -41 with 28% Promoters, 3% Passives, and 69% Detractors. Net Promoter Score tracks whether Lennar Corporation's customers would recommend using the product based on a scale of -100 to 100.
Lennar Corporation Overall NPS
| 28% | Promoters |
|---|---|
| 3% | Passives |
| 69% | Detractors |
Lennar Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -60 | Sep 2023 | -60 |
Oct 2023 -61 | Oct 2023 | -61 |
Nov 2023 -59 | Nov 2023 | -59 |
Jan 2024 -53 | Jan 2024 | -53 |
Feb 2024 -52 | Feb 2024 | -52 |
Jul 2024 -54 | Jul 2024 | -54 |
Aug 2024 -48 | Aug 2024 | -48 |
Sep 2024 -46 | Sep 2024 | -46 |
Oct 2024 -40 | Oct 2024 | -40 |
Feb 2025 -42 | Feb 2025 | -42 |
Sep 2025 -45 | Sep 2025 | -45 |
Dec 2025 -41 | Dec 2025 | -41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lennar Corporation NPS by Gender
Male customers rated Lennar Corporation's NPS 45 points higher than Female customers.
Male
-55
Lennar Corporation's NPS was rated -55 by Male customers on Comparably.
18%
Promoters
9%
Passives
73%
Detractors
Female
-100
Lennar Corporation's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Lennar Corporation NPS by Ethnicity
Lennar Corporation's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Other -100 | Other | -100 |
Lennar Corporation NPS by Age
Lennar Corporation's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Lennar Corporation NPS by Usage
Lennar Corporation's NPS was rated -76 points by customers who have used Lennar Corporation's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
Lennar Corporation Customer Reviews
Out of the 3 Lennar Corporation customer reviews 1 was positive and 2 were constructive. Lennar Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lennar Corporation Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Lennar Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lennar Corporation Customer Loyalty Score by Gender
Male customers rated Lennar Corporation's Customer Loyalty score 24% higher than Female customers.
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Male
64%
Yes
Female
40%
Yes
Lennar Corporation Customer Loyalty Score by Ethnicity
Lennar Corporation's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lennar Corporation.
49
out of 100
Caucasian
64
out of 100
Other
Lennar Corporation Customer Loyalty Score by Age
Lennar Corporation's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lennar Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
61-65 40% | 61-65 | 40% |
Lennar Corporation Customer Loyalty Score by Usage
Lennar Corporation's Customer Loyalty score was rated 44% by customers who have used Lennar Corporation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lennar Corporation Customer Loyalty Score by Industry
Lennar Corporation's Customer Loyalty score was rated 78% by Tech industry customers.
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Lennar Corporation Product Quality
2.2/5
Lennar Corporation has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Lennar Corporation Product Information
Lennar Corporation’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lennar Corporation's product the highest.
- Website
- http://lennar.com
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Real Estate
Social
Construction
Quick Insights into Lennar Corporation Product Quality
Lennar Corporation's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Lennar Corporation Product Quality the Highest
Ranked Lennar Corporation Product Quality the Lowest
Lennar Corporation Product Quality Score by Gender
Male customers rated Lennar Corporation's Product Quality score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Lennar Corporation Product Quality Score by Ethnicity
Lennar Corporation's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lennar Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.5 | Other | 1.5 |
Lennar Corporation Product Quality Score by Age
Lennar Corporation's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lennar Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
Lennar Corporation Product Quality Score by Usage
Lennar Corporation's Product Quality score was rated 1.5 stars by customers who have used Lennar Corporation's products/services for Less than 1 Year.
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Lennar Corporation Product Quality Score by Industry
Lennar Corporation's Product Quality score was rated 1.6 stars by Tech industry customers.
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Lennar Corporation Pricing
Lennar Corporation ROI & Value For Money
2.2/5
Lennar Corporation has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Lennar Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Lennar Corporation ROI
Lennar Corporation's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Lennar Corporation ROI the Highest
Ranked Lennar Corporation ROI the Lowest
Lennar Corporation ROI Score by Gender
Male customers rated Lennar Corporation's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lennar Corporation.
Male
1.9/5
Female
1.6/5
Lennar Corporation ROI Score by Ethnicity
Lennar Corporation's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lennar Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 1.5 | Other | 1.5 |
Lennar Corporation ROI Score by Age
Lennar Corporation's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lennar Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
Lennar Corporation ROI Score by Usage
Lennar Corporation's ROI score was rated 1.5 stars by customers who have used Lennar Corporation's products/services for Less than 1 Year.
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Lennar Corporation ROI Score by Industry
Lennar Corporation's ROI score was rated 1.6 stars by Tech industry customers.
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Lennar Corporation Customer Satisfaction (CSAT)
Lennar Corporation Customer Satisfaction (CSAT) Score
16 / 100
Lennar Corporation has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
8%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lennar Corporation Customer Satisfaction
Lennar Corporation's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Lennar Corporation's Customer Satisfaction.
Ranked Lennar Corporation Customer Satisfaction the Highest
Ranked Lennar Corporation Customer Satisfaction the Lowest
Lennar Corporation Customer Satisfaction Score by Gender
Male customers rated Lennar Corporation's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lennar Corporation.
33 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 56% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Lennar Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lennar Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to Other
Lennar Corporation's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lennar Corporation.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Lennar Corporation Customer Satisfaction Score by Age
Lennar Corporation's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lennar Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 61-65 | 0% |
Lennar Corporation Customer Satisfaction Score by Usage
Lennar Corporation's Customer Satisfaction score was rated 14 points by customers who have used Lennar Corporation's products/services for Less than 1 Year.
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Lennar Corporation Customer Satisfaction Score by Industry
Lennar Corporation's Customer Satisfaction score was rated 25 points by Tech industry customers.
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{
"title": "Lennar Corporation Customer Satisfaction Score by Industry",
"text": "Lennar Corporation's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Lennar Corporation's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Lennar Corporation Customer Service
2/5
Lennar Corporation has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lennar Corporation's overall Customer Service score rated by its users and customers.
About Lennar Corporation's Customer Service
Address
700 Northwest, 107th Avenue, Miami, FL
Website
http://lennar.com
Phone Number
13054852013
Quick Insights into Lennar Corporation Customer Service
Lennar Corporation's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Lennar Corporation's Customer Service score.
Ranked Lennar Corporation Customer Service the Highest
Ranked Lennar Corporation Customer Service the Lowest
Lennar Corporation Customer Service Score by Gender
Male customers rated Lennar Corporation's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lennar Corporation.
Male
1.8/5
Female
1.5/5
Lennar Corporation Customer Service Score by Ethnicity
Lennar Corporation's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lennar Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
Lennar Corporation Customer Service Score by Age
Lennar Corporation's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lennar Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
61-65 1.5 | 61-65 | 1.5 |
Lennar Corporation Customer Service Score by Usage
Lennar Corporation's Customer Service score was rated 1.5 stars by customers who have used Lennar Corporation's products/services for Less than 1 Year.
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Lennar Corporation Customer Service Score by Industry
Lennar Corporation's Customer Service score was rated 1.6 stars by Tech industry customers.
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Lennar Corporation as an Employer
2.5/5
Lennar Corporation has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Lennar Corporation scored a -41 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Lennar Corporation would recommend the brand to a friend. ENPS measures how likely Lennar Corporation employees would recommend working at Lennar Corporation to a friend.
Net Promoter Score
-41
NPS Score
| 28% | Promoters |
|---|---|
| 3% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 39% | Promoters |
|---|---|
| 6% | Passive |
| 55% | Detractors |
