-18
NPS
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Lenox Hill Hospital
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About Lenox Hill Hospital's Brand
Lenox Hill Hospital is a 652-bed, acute care hospital located on Manhattan's Upper East Side.
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
2.6/5
Pricing
2.8/5
Customer Service
Lenox Hill Hospital NPS
Lenox Hill Hospital's Net Promoter Score (NPS) is a -18 with 35% Promoters, 12% Passives, and 53% Detractors. Net Promoter Score tracks whether Lenox Hill Hospital's customers would recommend using the product based on a scale of -100 to 100.
Lenox Hill Hospital Overall NPS
| 35% | Promoters |
|---|---|
| 12% | Passives |
| 53% | Detractors |
Lenox Hill Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 60 | Aug 2022 | 60 |
Oct 2022 49 | Oct 2022 | 49 |
Dec 2022 29 | Dec 2022 | 29 |
Mar 2023 37 | Mar 2023 | 37 |
Jun 2023 10 | Jun 2023 | 10 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -16 | Oct 2023 | -16 |
Dec 2024 -22 | Dec 2024 | -22 |
Jan 2025 -13 | Jan 2025 | -13 |
Oct 2025 -13 | Oct 2025 | -13 |
Jan 2026 -18 | Jan 2026 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lenox Hill Hospital Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Lenox Hill Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lenox Hill Hospital Product Quality
3.5/5
Lenox Hill Hospital has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Lenox Hill Hospital Product Information
Lenox Hill Hospital’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Lenox Hill Hospital Pricing
Lenox Hill Hospital ROI & Value For Money
2.6/5
Lenox Hill Hospital has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Lenox Hill Hospital Customer Satisfaction (CSAT)
Lenox Hill Hospital Customer Satisfaction (CSAT) Score
45 / 100
Lenox Hill Hospital has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lenox Hill Hospital Customer Service
2.8/5
Lenox Hill Hospital has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Lenox Hill Hospital's Customer Service
Address
125 Community Drive, Great Neck, NY
Website
https://www.northwell.edu/find-care/locations/lenox-hill-hospital
Phone Number
+1 (516) 465-2600
Lenox Hill Hospital as an Employer
Consumer vs. Employees
Lenox Hill Hospital scored a -18 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Lenox Hill Hospital would recommend the brand to a friend. ENPS measures how likely Lenox Hill Hospital employees would recommend working at Lenox Hill Hospital to a friend.
Net Promoter Score
-18
NPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 57% | Promoters |
|---|---|
| 10% | Passive |
| 33% | Detractors |
