LensCrafters NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

LensCrafters

Marketing or Exec? Claim Your Free Account

LensCrafters

Rate this Brand

About LensCrafters' Brand

Brand at a Glance

67%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

LensCrafters NPS

LensCrafters's Net Promoter Score (NPS) is a -75 with 11% Promoters, 3% Passives, and 86% Detractors. Net Promoter Score tracks whether LensCrafters's customers would recommend using the product based on a scale of -100 to 100.

LensCrafters Overall NPS

-75

NPS

11%	Promoters
3%	Passives
86%	Detractors

LensCrafters NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -73	Feb 2025	-73
Mar 2025 -73	Mar 2025	-73
Apr 2025 -73	Apr 2025	-73
May 2025 -73	May 2025	-73
Jun 2025 -73	Jun 2025	-73
Jul 2025 -73	Jul 2025	-73
Aug 2025 -73	Aug 2025	-73
Sep 2025 -73	Sep 2025	-73
Oct 2025 -75	Oct 2025	-75
Nov 2025 -75	Nov 2025	-75
Dec 2025 -75	Dec 2025	-75
Jan 2026 -75	Jan 2026	-75

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

LensCrafters NPS by Gender

Female customers rated LensCrafters's NPS 1 points higher than Male customers.

Male

-82

LensCrafters's NPS was rated -82 by Male customers on Comparably.

Promoters

Passives

91%

Detractors

Female

-81

LensCrafters's NPS was rated -81 by Female customers on Comparably.

Promoters

Passives

90%

Detractors

LensCrafters NPS by Ethnicity

LensCrafters's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -83	Caucasian	-83
Hispanic or Latino -64	Hispanic or Latino	-64
African American/Black -62	African American/Black	-62
Asian or Pacific Islander -60	Asian or Pacific Islander	-60
Native American -100	Native American	-100
Other -90	Other	-90

LensCrafters NPS by Age

LensCrafters's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

37%

63%

36-40

100%

41-45

12%

88%

46-50

92%

51-55

92%

56-60

94%

61-65

94%

66+

91%

LensCrafters NPS by Usage

LensCrafters's NPS was rated the highest by customers who have used LensCrafters's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -84	Less than 1 Year	-84
1 to 2 Years -78	1 to 2 Years	-78
2 to 5 Years -82	2 to 5 Years	-82
5 to 10 Years -73	5 to 10 Years	-73
Over 10 Years -85	Over 10 Years	-85

LensCrafters Customer Reviews

Out of the 54 LensCrafters customer reviews 6 were positive and 48 were constructive. LensCrafters customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

LensCrafters Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of LensCrafters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

67%

33%

LensCrafters Customer Loyalty Score by Gender

LensCrafters's Customer Loyalty score was rated 67 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LensCrafters.

Male

67%

Yes

Female

67%

Yes

LensCrafters Customer Loyalty Score by Ethnicity

LensCrafters's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LensCrafters.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

LensCrafters Customer Loyalty Score by Age

LensCrafters's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LensCrafters.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
36-40 55%	36-40	55%
41-45 78%	41-45	78%
46-50 89%	46-50	89%
51-55 59%	51-55	59%
56-60 68%	56-60	68%
61-65 66%	61-65	66%
66+ 62%	66+	62%

LensCrafters Customer Loyalty Score by Usage

LensCrafters's Customer Loyalty score was rated the highest by customers who have used LensCrafters's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	35%
1 to 2 Years	52%
2 to 5 Years	77%
5 to 10 Years	82%
Over 10 Years	78%

LensCrafters Customer Loyalty Score by Industry

LensCrafters's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	69%
Accounting	70%
Aerospace and Aviation	64%
Architecture and Planning	100%
Arts and Entertainment	44%
Banking and Financial Services	59%
Business and Consumer Services	81%
Construction	40%
Consulting	46%
Education	61%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	81%
Hospitality	55%
Insurance	100%
Legal	70%
Logistics and Supply Chain	70%
Marketing, Advertising and Research	55%
Mechanical, Civil or Industrial Engineering	10%
Professional Services	100%
Public Safety	100%
Real Estate	66%
Retail	85%
Transportation	70%

LensCrafters Product Quality

1.5/5

LensCrafters has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock LensCrafters' overall Product Quality score rated by its users and customers.

LensCrafters Product Information

LensCrafters’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated LensCrafters's product the highest. Reviewers from the Tech industry rated LensCrafters the lowest at 1.5.

Website: https://www.lenscrafters.com

Company Size: 5,001-10,000 Employees

Quick Insights into LensCrafters Product Quality

LensCrafters's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked LensCrafters' Product Quality.

Ranked LensCrafters Product Quality the Highest

18-25	3
Marketing, Advertising and Research	3
African American/Black	1.8

Ranked LensCrafters Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

LensCrafters Product Quality Score by Gender

LensCrafters's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LensCrafters.

Male

1.5/5

Female

1.5/5

LensCrafters Product Quality Score by Ethnicity

LensCrafters's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LensCrafters.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 1.6	Asian or Pacific Islander	1.6
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

LensCrafters Product Quality Score by Age

LensCrafters's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LensCrafters.

Summary	Age	Score
18-25 3	18-25	3
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

LensCrafters Product Quality Score by Usage

LensCrafters's Product Quality score was rated the highest by customers who have used LensCrafters's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.7
Over 10 Years	1.5

LensCrafters Product Quality Score by Industry

LensCrafters's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.8
Construction	1.5
Consulting	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	2
Legal	1.7
Logistics and Supply Chain	1.5
Marketing, Advertising and Research	3
Mechanical, Civil or Industrial Engineering	1.5
Professional Services	3
Public Safety	2
Real Estate	1.5
Retail	2.9
Transportation	1.5

LensCrafters Pricing

LensCrafters ROI & Value For Money

1.5/5

LensCrafters has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock LensCrafters' overall ROI score rated by its users and customers.

LensCrafters Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from LensCrafters.

Quick Insights into LensCrafters ROI

LensCrafters's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked LensCrafters' ROI score.

Ranked LensCrafters ROI the Highest

18-25	2.9
Marketing, Advertising and Research	2.9
African American/Black	2

Ranked LensCrafters ROI the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

LensCrafters ROI Score by Gender

LensCrafters's ROI score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of LensCrafters.

Male

1.5/5

Female

1.5/5

LensCrafters ROI Score by Ethnicity

LensCrafters's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LensCrafters.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2	African American/Black	2
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8
Native American 1.8	Native American	1.8
Other 1.5	Other	1.5

LensCrafters ROI Score by Age

LensCrafters's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of LensCrafters.

Summary	Age	Score
18-25 2.9	18-25	2.9
36-40 1.5	36-40	1.5
41-45 1.9	41-45	1.9
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

LensCrafters ROI Score by Usage

LensCrafters's ROI score was rated the highest by customers who have used LensCrafters's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.8
Over 10 Years	1.5

LensCrafters ROI Score by Industry

LensCrafters's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	1.6
Accounting	1.9
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	2.2
Construction	1.5
Consulting	1.5
Education	1.5
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	2.5
Legal	1.5
Logistics and Supply Chain	1.5
Marketing, Advertising and Research	2.9
Mechanical, Civil or Industrial Engineering	1.5
Professional Services	2.3
Public Safety	2
Real Estate	1.5
Retail	2.6
Transportation	1.5

LensCrafters Customer Satisfaction (CSAT)

LensCrafters Customer Satisfaction (CSAT) Score

13 / 100

LensCrafters has an overall Customer Satisfaction score of 13 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	9%
Satisfied	4%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	15%
Very Dissatisfied	69%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

69%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into LensCrafters Customer Satisfaction

LensCrafters's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.

Sign Up to unlock insights into how customers have ranked LensCrafters' Customer Satisfaction.

Ranked LensCrafters Customer Satisfaction the Highest

18-25	60%
Retail	40%
Asian or Pacific Islander	22%

Ranked LensCrafters Customer Satisfaction the Lowest

36-40	0%
Native American	0%
Real Estate	0%

LensCrafters Customer Satisfaction Score by Gender

Female customers rated LensCrafters's Customer Satisfaction score 6 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LensCrafters.

8 / 100

Male

	Very Satisfied	6%
	Satisfied	2%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	22%
	Very Dissatisfied	70%

14 / 100

Female

	Very Satisfied	10%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	11%
	Very Dissatisfied	73%

LensCrafters Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

LensCrafters' Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LensCrafters.

11 / 100

Very Satisfied	8%
Satisfied	3%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	15%
Very Dissatisfied	74%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

74%

CSAT according to Hispanic or Latino

LensCrafters' Customer Satisfaction (CSAT) score was rated 18% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LensCrafters.

18 / 100

Very Satisfied	18%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	18%
Very Dissatisfied	64%

Very Satisfied

18%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

64%

CSAT according to African American/Black

LensCrafters' Customer Satisfaction (CSAT) score was rated 19% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LensCrafters.

19 / 100

Very Satisfied	14%
Satisfied	5%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	18%
Very Dissatisfied	59%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

59%

CSAT according to Asian or Pacific Islander

LensCrafters' Customer Satisfaction (CSAT) score was rated 22% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LensCrafters.

22 / 100

Very Satisfied	11%
Satisfied	11%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	67%

Very Satisfied

11%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

67%

CSAT according to Native American

LensCrafters' Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LensCrafters.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

67%

CSAT according to Other

LensCrafters' Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LensCrafters.

5 / 100

Very Satisfied	5%
Satisfied	0%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	18%
Very Dissatisfied	74%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

74%

LensCrafters Customer Satisfaction Score by Age

LensCrafters's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LensCrafters.

100

Breakdown

Age

Score

18-25

60%

36-40

41-45

13%

46-50

17%

51-55

56-60

61-65

66+

13%

LensCrafters Customer Satisfaction Score by Usage

LensCrafters's Customer Satisfaction score was rated the highest by customers who have used LensCrafters's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	7
1 to 2 Years	18
2 to 5 Years	12
5 to 10 Years	16
Over 10 Years	10

LensCrafters Customer Satisfaction Score by Industry

LensCrafters's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "LensCrafters Customer Satisfaction Score by Industry",
	"text": "LensCrafters's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Real Estate industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 11
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 30,
			"stars": 0,
			"csatScore": 30,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 9
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "LensCrafters's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 40
		}
	]
}

Tech	11
Accounting	30
Aerospace and Aviation	33
Architecture and Planning	0
Arts and Entertainment	0
Banking and Financial Services	0
Business and Consumer Services	18
Construction	0
Consulting	0
Education	9
Government and Public Policy	25
Healthcare, Hospitals and Medicine	4
Hospitality	0
Insurance	33
Legal	20
Logistics and Supply Chain	0
Marketing, Advertising and Research	0
Mechanical, Civil or Industrial Engineering	0
Professional Services	0
Real Estate	0
Retail	40

LensCrafters Customer Service

1.5/5

LensCrafters has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock LensCrafters' overall Customer Service score rated by its users and customers.

About LensCrafters's Customer Service

Website

https://www.lenscrafters.com

Quick Insights into LensCrafters Customer Service

LensCrafters's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked LensCrafters' Customer Service score.

Ranked LensCrafters Customer Service the Highest

18-25	3.2
Native American	2.1
Professional Services	2.1

Ranked LensCrafters Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

LensCrafters Customer Service Score by Gender

LensCrafters's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LensCrafters.

Male

1.5/5

Female

1.5/5

LensCrafters Customer Service Score by Ethnicity

LensCrafters's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LensCrafters.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 2	African American/Black	2
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 2.1	Native American	2.1
Other 1.5	Other	1.5

LensCrafters Customer Service Score by Age

LensCrafters's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LensCrafters.

100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2
36-40 1.5	36-40	1.5
41-45 1.9	41-45	1.9
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

LensCrafters Customer Service Score by Usage

LensCrafters's Customer Service score was rated the highest by customers who have used LensCrafters's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.7
Over 10 Years	1.5

LensCrafters Customer Service Score by Industry

LensCrafters's Customer Service score was rated the highest by Professional Services industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	1.5
Accounting	2
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	2
Legal	1.5
Logistics and Supply Chain	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Professional Services	2.1
Public Safety	2
Real Estate	1.5
Retail	2
Transportation	1.5

LensCrafters as an Employer

2.9/5

LensCrafters has a 2.9/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of LensCrafters

Eric Anderson

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

LensCrafters scored a -75 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of LensCrafters would recommend the brand to a friend. ENPS measures how likely LensCrafters employees would recommend working at LensCrafters to a friend.

Net Promoter Score

-75

NPS Score

11%	Promoters
3%	Passive
86%	Detractors

Employee Net Promoter Score

-22

eNPS Score

33%	Promoters
12%	Passive
55%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail