0
NPS
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LEO A DALY
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About LEO A DALY's Brand
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
LEO A DALY NPS
LEO A DALY's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether LEO A DALY's customers would recommend using the product based on a scale of -100 to 100.
LEO A DALY Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
LEO A DALY NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LEO A DALY Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LEO A DALY users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LEO A DALY Product Quality
2.5/5
LEO A DALY has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LEO A DALY's overall Product Quality score rated by its users and customers.
LEO A DALY Product Information
LEO A DALY’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.leoadaly.com
- Company Size
- 501-1,000 Employees
Industry
Tech
LEO A DALY Pricing
LEO A DALY ROI & Value For Money
3/5
LEO A DALY has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock LEO A DALY's overall ROI score rated by its users and customers.
LEO A DALY Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LEO A DALY Customer Service
3/5
LEO A DALY has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock LEO A DALY's overall Customer Service score rated by its users and customers.
About LEO A DALY's Customer Service
Website
http://www.leoadaly.com
LEO A DALY as an Employer
3.8/5
LEO A DALY has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
LEO A DALY scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of LEO A DALY would recommend the brand to a friend. ENPS measures how likely LEO A DALY employees would recommend working at LEO A DALY to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 42% | Promoters |
|---|---|
| 0% | Passive |
| 58% | Detractors |
