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NPS
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Leon's Furniture
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About Leon's Furniture's Brand
Leon's Furniture Limited was incorporated by Articles of Incorporation under the Business Corporations Act on February 28, 1969. The Company is a retailer of home furnishings across Canada from Alberta to Newfoundland and Labrador. It owns a chain of 42 retail furniture stores operating as Leon's Furniture and 3 retail stores under the brand Appliance Canada. The Corporation has 27 franchise groups operating 32 franchise stores. These franchise stores tend to be in smaller centres. In addition to its Leon's stores, the Company operates three showrooms in the Province of Ontario under the banner Appliance Canada which sell appliances and electronics to home builders and landlords, as well as higher end merchandise to the public. The Company also owns commercial real estate, which it leases to third parties.
Brand at a Glance
62%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Leon's Furniture NPS
Leon's Furniture's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Leon's Furniture's customers would recommend using the product based on a scale of -100 to 100.
Leon's Furniture Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Leon's Furniture NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Oct 2020 0 | Oct 2020 | 0 |
May 2021 33 | May 2021 | 33 |
Sep 2021 40 | Sep 2021 | 40 |
Dec 2021 49 | Dec 2021 | 49 |
Jan 2022 29 | Jan 2022 | 29 |
Sep 2022 13 | Sep 2022 | 13 |
Apr 2023 22 | Apr 2023 | 22 |
Oct 2023 9 | Oct 2023 | 9 |
Feb 2024 -1 | Feb 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Leon's Furniture Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Leon's Furniture users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Leon's Furniture Product Quality
3.9/5
Leon's Furniture has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Leon's Furniture Product Information
Leon's Furniture’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.leons.ca
- Company Size
- 5,001-10,000 Employees
Leon's Furniture Pricing
Leon's Furniture ROI & Value For Money
3.4/5
Leon's Furniture has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Leon's Furniture Customer Satisfaction (CSAT)
Leon's Furniture Customer Satisfaction (CSAT) Score
83 / 100
Leon's Furniture has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Leon's Furniture Customer Service
3.7/5
Leon's Furniture has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Leon's Furniture's Customer Service
Address
45 Gordon Mackay Road, Toronto, M9N 3X3
Website
www.leons.ca
Phone Number
7
Consumer vs. Employees
Leon's Furniture scored a -1 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Leon's Furniture would recommend the brand to a friend. ENPS measures how likely Leon's Furniture employees would recommend working at Leon's Furniture to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
