34
NPS
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LERETA
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About LERETA's Brand
LERETA is a national real estate tax services and flood service provider.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
LERETA NPS
LERETA's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether LERETA's customers would recommend using the product based on a scale of -100 to 100.
LERETA Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
LERETA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LERETA Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LERETA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LERETA Product Quality
5/5
LERETA has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock LERETA's overall Product Quality score rated by its users and customers.
LERETA Product Information
LERETA’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.lereta.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
LERETA Pricing
LERETA ROI & Value For Money
5/5
LERETA has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock LERETA's overall ROI score rated by its users and customers.
LERETA Customer Satisfaction (CSAT)
LERETA Customer Satisfaction (CSAT) Score
50 / 100
LERETA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LERETA Customer Service
5/5
LERETA has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About LERETA's Customer Service
Address
1123 Park View Drive, Covina, CA 91724
Website
http://www.lereta.com/
Phone Number
(800)537-3821
LERETA as an Employer
2.5/5
LERETA has a 2.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
LERETA scored a 34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of LERETA would recommend the brand to a friend. ENPS measures how likely LERETA employees would recommend working at LERETA to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
