60
NPS
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Les Mills International
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About Les Mills International's Brand
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Les Mills International NPS
Les Mills International's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Les Mills International's customers would recommend using the product based on a scale of -100 to 100.
Les Mills International Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Les Mills International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Apr 2025 60 | Apr 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Les Mills International Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Les Mills International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Les Mills International Product Quality
4/5
Les Mills International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Les Mills International Product Information
Les Mills International’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.lesmills.com
- Company Size
- 201-500 Employees
Les Mills International Pricing
Les Mills International ROI & Value For Money
4/5
Les Mills International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Les Mills International Customer Satisfaction (CSAT)
Les Mills International Customer Satisfaction (CSAT) Score
80 / 100
Les Mills International has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Les Mills International Customer Service
4/5
Les Mills International has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Les Mills International's Customer Service
Address
New Zealand
Website
http://www.lesmills.com
Les Mills International as an Employer
2.2/5
Les Mills International has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Les Mills International
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Les Mills International scored a 60 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of Les Mills International would recommend the brand to a friend. ENPS measures how likely Les Mills International employees would recommend working at Les Mills International to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
