0
NPS
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Brand Page
Letgo
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About Letgo's Brand
The fastest growing mobile marketplace to buy and sell locally.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Letgo CMO
Letgo NPS
Letgo's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Letgo's customers would recommend using the product based on a scale of -100 to 100.
Letgo Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Letgo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Dec 2020 0 | Dec 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Letgo Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Letgo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Letgo Product Quality
4.5/5
Letgo has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Letgo's overall Product Quality score rated by its users and customers.
Letgo Product Information
Letgo’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.letgo.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
SaaS
Letgo Pricing
Letgo ROI & Value For Money
3.7/5
Letgo has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Letgo's overall ROI score rated by its users and customers.
Letgo Customer Service
4/5
Letgo has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Letgo's overall Customer Service score rated by its users and customers.
About Letgo's Customer Service
Address
New York City, NY
Website
http://www.letgo.com/
Phone Number
17732933500
Consumer vs. Employees
Letgo scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Letgo would recommend the brand to a friend. ENPS measures how likely Letgo employees would recommend working at Letgo to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
