-100
NPS
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Lewis Brisbois Bisgaard & Smith LLP
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About Lewis Brisbois Bisgaard & Smith LLP's Brand
Lewis Brisbois Bisgaard & Smith is a law firm.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Lewis Brisbois Bisgaard & Smith LLP NPS
Lewis Brisbois Bisgaard & Smith LLP's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lewis Brisbois Bisgaard & Smith LLP's customers would recommend using the product based on a scale of -100 to 100.
Lewis Brisbois Bisgaard & Smith LLP Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lewis Brisbois Bisgaard & Smith LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lewis Brisbois Bisgaard & Smith LLP Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Lewis Brisbois Bisgaard & Smith LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lewis Brisbois Bisgaard & Smith LLP Product Quality
1.5/5
Lewis Brisbois Bisgaard & Smith LLP has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lewis Brisbois Bisgaard & Smith LLP's overall Product Quality score rated by its users and customers.
Lewis Brisbois Bisgaard & Smith LLP Product Information
Lewis Brisbois Bisgaard & Smith LLP’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://lewisbrisbois.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Professional Services
Lewis Brisbois Bisgaard & Smith LLP Pricing
Lewis Brisbois Bisgaard & Smith LLP ROI & Value For Money
1.5/5
Lewis Brisbois Bisgaard & Smith LLP has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Lewis Brisbois Bisgaard & Smith LLP Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lewis Brisbois Bisgaard & Smith LLP Customer Service
1.5/5
Lewis Brisbois Bisgaard & Smith LLP has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lewis Brisbois Bisgaard & Smith LLP's overall Customer Service score rated by its users and customers.
About Lewis Brisbois Bisgaard & Smith LLP's Customer Service
Address
Los Angeles, CA United States of America
Website
http://lewisbrisbois.com
Phone Number
+1 (213) 250-1800
Lewis Brisbois Bisgaard & Smith LLP as an Employer
Consumer vs. Employees
Lewis Brisbois Bisgaard & Smith LLP scored a -100 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of Lewis Brisbois Bisgaard & Smith LLP would recommend the brand to a friend. ENPS measures how likely Lewis Brisbois Bisgaard & Smith LLP employees would recommend working at Lewis Brisbois Bisgaard & Smith LLP to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 9% | Promoters |
|---|---|
| 29% | Passive |
| 62% | Detractors |
