100
NPS
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Lewis Rice
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About Lewis Rice's Brand
Founded in 1909, Lewis Rice is proud to have served its communities for more than a century.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Lewis Rice NPS
Lewis Rice's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Lewis Rice's customers would recommend using the product based on a scale of -100 to 100.
Lewis Rice Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Lewis Rice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lewis Rice Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lewis Rice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lewis Rice Product Quality
5/5
Lewis Rice has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lewis Rice's overall Product Quality score rated by its users and customers.
Lewis Rice Product Information
Lewis Rice’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.lewisrice.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Government & Legal
Lewis Rice Pricing
Lewis Rice ROI & Value For Money
5/5
Lewis Rice has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lewis Rice's overall ROI score rated by its users and customers.
Lewis Rice Customer Satisfaction (CSAT)
Lewis Rice Customer Satisfaction (CSAT) Score
100 / 100
Lewis Rice has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lewis Rice Customer Service
5/5
Lewis Rice has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lewis Rice's overall Customer Service score rated by its users and customers.
About Lewis Rice's Customer Service
Address
600 Washington Avenue, Suite 2500, Saint Louis, MO
Website
http://www.lewisrice.com/
Phone Number
3144447600
Lewis Rice as an Employer
Consumer vs. Employees
Lewis Rice scored a 100 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of Lewis Rice would recommend the brand to a friend. ENPS measures how likely Lewis Rice employees would recommend working at Lewis Rice to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
