21
NPS
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Lexia Learning Systems
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About Lexia Learning Systems' Brand
Lexia Learning is one of the best-known and most highly respected reading technology companies in the world.
Brand at a Glance
66%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Lexia Learning Systems NPS
Lexia Learning Systems's Net Promoter Score (NPS) is a 21 with 57% Promoters, 7% Passives, and 36% Detractors. Net Promoter Score tracks whether Lexia Learning Systems's customers would recommend using the product based on a scale of -100 to 100.
Lexia Learning Systems Overall NPS
| 57% | Promoters |
|---|---|
| 7% | Passives |
| 36% | Detractors |
Lexia Learning Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 26 | Feb 2024 | 26 |
Mar 2024 28 | Mar 2024 | 28 |
Apr 2024 31 | Apr 2024 | 31 |
May 2024 27 | May 2024 | 27 |
Jul 2024 29 | Jul 2024 | 29 |
Aug 2024 30 | Aug 2024 | 30 |
Sep 2024 28 | Sep 2024 | 28 |
Nov 2024 28 | Nov 2024 | 28 |
Dec 2024 28 | Dec 2024 | 28 |
Sep 2025 23 | Sep 2025 | 23 |
Oct 2025 19 | Oct 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lexia Learning Systems NPS by Gender
Female customers rated Lexia Learning Systems's NPS 30 points higher than Male customers.
Male
34
Lexia Learning Systems's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
64
Lexia Learning Systems's NPS was rated 64 by Female customers on Comparably.
73%
Promoters
18%
Passives
9%
Detractors
Lexia Learning Systems NPS by Ethnicity
Lexia Learning Systems's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 86 | Caucasian | 86 |
African American/Black 34 | African American/Black | 34 |
Other 25 | Other | 25 |
Lexia Learning Systems NPS by Age
Lexia Learning Systems's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Lexia Learning Systems NPS by Usage
Lexia Learning Systems's NPS was rated the highest by customers who have used Lexia Learning Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years 66 | 2 to 5 Years | 66 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Lexia Learning Systems Customer Reviews
Out of the 6 Lexia Learning Systems customer reviews 6 were positive and 0 were constructive. Lexia Learning Systems customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Lexia Learning Systems Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Lexia Learning Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lexia Learning Systems Customer Loyalty Score by Gender
Female customers rated Lexia Learning Systems's Customer Loyalty score 14% higher than Male customers.
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Male
70%
Yes
Female
84%
Yes
Lexia Learning Systems Customer Loyalty Score by Ethnicity
Lexia Learning Systems's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lexia Learning Systems.
87
out of 100
Caucasian
70
out of 100
African American/Black
78
out of 100
Other
Lexia Learning Systems Customer Loyalty Score by Age
Lexia Learning Systems's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lexia Learning Systems.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
Lexia Learning Systems Customer Loyalty Score by Usage
Lexia Learning Systems's Customer Loyalty score was rated the highest by customers who have used Lexia Learning Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lexia Learning Systems Customer Loyalty Score by Industry
Lexia Learning Systems's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lexia Learning Systems Product Quality
3.5/5
Lexia Learning Systems has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Lexia Learning Systems Product Information
Lexia Learning Systems’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Lexia Learning Systems's product the highest. Reviewers from the Tech industry rated Lexia Learning Systems the lowest at 3.5.
- Website
- http://lexialearning.com
- Company Size
- 501-1,000 Employees
Industry
Education
Quick Insights into Lexia Learning Systems Product Quality
Lexia Learning Systems's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers ages 18-25.
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Ranked Lexia Learning Systems Product Quality the Highest
Ranked Lexia Learning Systems Product Quality the Lowest
Lexia Learning Systems Product Quality Score by Gender
Female customers rated Lexia Learning Systems's Product Quality score 0.9 stars higher than Male customers.
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Male
3.5/5
Female
4.4/5
Lexia Learning Systems Product Quality Score by Ethnicity
Lexia Learning Systems's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lexia Learning Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 3.6 | Other | 3.6 |
Lexia Learning Systems Product Quality Score by Age
Lexia Learning Systems's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lexia Learning Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
46-50 4.7 | 46-50 | 4.7 |
51-55 4.6 | 51-55 | 4.6 |
Lexia Learning Systems Product Quality Score by Usage
Lexia Learning Systems's Product Quality score was rated the highest by customers who have used Lexia Learning Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Lexia Learning Systems Product Quality Score by Industry
Lexia Learning Systems's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Lexia Learning Systems Pricing
Lexia Learning Systems ROI & Value For Money
3.2/5
Lexia Learning Systems has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lexia Learning Systems' overall ROI score rated by its users and customers.
Lexia Learning Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Lexia Learning Systems.
Quick Insights into Lexia Learning Systems ROI
Lexia Learning Systems's ROI score was rated highest by customers who have used Lexia Learning Systems's products/services for 1 to 2 Years, and rated lowest by customers ages 18-25.
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Ranked Lexia Learning Systems ROI the Highest
Ranked Lexia Learning Systems ROI the Lowest
Lexia Learning Systems ROI Score by Gender
Female customers rated Lexia Learning Systems's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lexia Learning Systems.
Male
3.4/5
Female
4.2/5
Lexia Learning Systems ROI Score by Ethnicity
Lexia Learning Systems's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lexia Learning Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 3.7 | Other | 3.7 |
Lexia Learning Systems ROI Score by Age
Lexia Learning Systems's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lexia Learning Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
46-50 4.7 | 46-50 | 4.7 |
51-55 4.3 | 51-55 | 4.3 |
Lexia Learning Systems ROI Score by Usage
Lexia Learning Systems's ROI score was rated the highest by customers who have used Lexia Learning Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Lexia Learning Systems ROI Score by Industry
Lexia Learning Systems's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Lexia Learning Systems Customer Satisfaction (CSAT)
Lexia Learning Systems Customer Satisfaction (CSAT) Score
67 / 100
Lexia Learning Systems has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
15%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lexia Learning Systems Customer Satisfaction
Lexia Learning Systems's Customer Satisfaction score was rated highest by customers who have used Lexia Learning Systems's products/services for 1 to 2 Years, and rated lowest by customers ages 18-25.
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Ranked Lexia Learning Systems Customer Satisfaction the Highest
Ranked Lexia Learning Systems Customer Satisfaction the Lowest
Lexia Learning Systems Customer Satisfaction Score by Gender
Female customers rated Lexia Learning Systems's Customer Satisfaction score 24 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lexia Learning Systems.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
91 / 100
FemaleVery Satisfied | 82% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Lexia Learning Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lexia Learning Systems' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lexia Learning Systems.
100 / 100
Very Satisfied
86%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Lexia Learning Systems' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Lexia Learning Systems' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lexia Learning Systems.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Lexia Learning Systems Customer Satisfaction Score by Age
Lexia Learning Systems's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lexia Learning Systems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 100% |
Lexia Learning Systems Customer Satisfaction Score by Usage
Lexia Learning Systems's Customer Satisfaction score was rated the highest by customers who have used Lexia Learning Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Lexia Learning Systems Customer Satisfaction Score by Industry
Lexia Learning Systems's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Lexia Learning Systems Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
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}Lexia Learning Systems Customer Service
3.1/5
Lexia Learning Systems has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Lexia Learning Systems's Customer Service
Address
300 Baker Ave. Suite 320, Concord, MA 01742-2182
Website
http://lexialearning.com
Phone Number
800-435-3942
Lexia Learning Systems's Social Links
Quick Insights into Lexia Learning Systems Customer Service
Lexia Learning Systems's Customer Service score was rated highest by customers who have used Lexia Learning Systems's products/services for 1 to 2 Years, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Lexia Learning Systems' Customer Service score.
Ranked Lexia Learning Systems Customer Service the Highest
Ranked Lexia Learning Systems Customer Service the Lowest
Lexia Learning Systems Customer Service Score by Gender
Female customers rated Lexia Learning Systems's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lexia Learning Systems.
Male
3.2/5
Female
4.2/5
Lexia Learning Systems Customer Service Score by Ethnicity
Lexia Learning Systems's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lexia Learning Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 3.5 | Other | 3.5 |
Lexia Learning Systems Customer Service Score by Age
Lexia Learning Systems's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lexia Learning Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
46-50 4.5 | 46-50 | 4.5 |
51-55 4.3 | 51-55 | 4.3 |
Lexia Learning Systems Customer Service Score by Usage
Lexia Learning Systems's Customer Service score was rated the highest by customers who have used Lexia Learning Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Lexia Learning Systems Customer Service Score by Industry
Lexia Learning Systems's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Lexia Learning Systems as an Employer
4.3/5
Lexia Learning Systems has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lexia Learning Systems scored a 21 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Lexia Learning Systems would recommend the brand to a friend. ENPS measures how likely Lexia Learning Systems employees would recommend working at Lexia Learning Systems to a friend.
Net Promoter Score
21
NPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
