-33
NPS
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Lexington
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About Lexington's Brand
Brand at a Glance
62%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Lexington NPS
Lexington's Net Promoter Score (NPS) is a -33 with 28% Promoters, 11% Passives, and 61% Detractors. Net Promoter Score tracks whether Lexington's customers would recommend using the product based on a scale of -100 to 100.
Lexington Overall NPS
| 28% | Promoters |
|---|---|
| 11% | Passives |
| 61% | Detractors |
Lexington NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -17 | Aug 2021 | -17 |
Oct 2021 -29 | Oct 2021 | -29 |
Dec 2021 -37 | Dec 2021 | -37 |
Jan 2022 -22 | Jan 2022 | -22 |
Feb 2022 -10 | Feb 2022 | -10 |
Jun 2022 -17 | Jun 2022 | -17 |
Jul 2022 -24 | Jul 2022 | -24 |
Dec 2022 -29 | Dec 2022 | -29 |
Jan 2023 -20 | Jan 2023 | -20 |
Aug 2023 -25 | Aug 2023 | -25 |
Sep 2023 -30 | Sep 2023 | -30 |
Oct 2023 -34 | Oct 2023 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lexington NPS by Gender
Lexington's NPS was rated -20 by Male customers on Comparably.
Male
-20
Lexington's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Lexington's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lexington Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Lexington users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lexington Customer Loyalty Score by Gender
Lexington's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Lexington Product Quality
3.1/5
Lexington has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Lexington Product Information
Lexington’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Quick Insights into Lexington Product Quality
Lexington's Product Quality score was rated highest by Male customers.
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Ranked Lexington Product Quality the Highest
Lexington Product Quality Score by Gender
Lexington's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lexington.
Male
3.9/5
Female
N/A
Lexington Pricing
Lexington ROI & Value For Money
2.9/5
Lexington has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Lexington ROI
Lexington's ROI score was rated highest by Male customers.
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Ranked Lexington ROI the Highest
Lexington ROI Score by Gender
Lexington's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Lexington Customer Satisfaction (CSAT)
Lexington Customer Satisfaction (CSAT) Score
46 / 100
Lexington has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Very Satisfied
28%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lexington Customer Service
3.1/5
Lexington has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Lexington Customer Service
Lexington's Customer Service score was rated highest by Male customers.
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Ranked Lexington Customer Service the Highest
Lexington Customer Service Score by Gender
Lexington's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lexington.
Male
3.9/5
Female
N/A
Lexington as an Employer
2.6/5
Lexington has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Lexington scored a -33 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Lexington would recommend the brand to a friend. ENPS measures how likely Lexington employees would recommend working at Lexington to a friend.
Net Promoter Score
-33
NPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 28% | Promoters |
|---|---|
| 22% | Passive |
| 50% | Detractors |
