-39
NPS
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LexisNexis Risk Solutions
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About LexisNexis Risk Solutions' Brand
At LexisNexis® Risk Solutions, our history, and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations. Our technologies, decision tools and data services give our customers a clear advantage in evaluating and predicting risk and enhancing operational efficiency. Our global portfolio spans the following sectors: Aviation | Agriculture | Chemical | Energy & Fertilizers | Collections & Recovery | Commercial Property | Corporations & Non-Profits | Financial Services | Government | Healthcare | HR | Insurance | Law Enforcement & Public Safety |Tax LexisNexis Risk Solutions | ICIS | Cirium | Proagrica | Brightmine | EG | Nextens
Brand at a Glance
54%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
3.3/5
Customer Service
LexisNexis Risk Solutions NPS
LexisNexis Risk Solutions's Net Promoter Score (NPS) is a -39 with 25% Promoters, 11% Passives, and 64% Detractors. Net Promoter Score tracks whether LexisNexis Risk Solutions's customers would recommend using the product based on a scale of -100 to 100.
LexisNexis Risk Solutions Overall NPS
| 25% | Promoters |
|---|---|
| 11% | Passives |
| 64% | Detractors |
LexisNexis Risk Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -22 | Jan 2023 | -22 |
Feb 2023 -13 | Feb 2023 | -13 |
Jun 2023 -19 | Jun 2023 | -19 |
Jul 2023 -24 | Jul 2023 | -24 |
Sep 2023 -29 | Sep 2023 | -29 |
Dec 2023 -22 | Dec 2023 | -22 |
Mar 2024 -34 | Mar 2024 | -34 |
Apr 2024 -37 | Apr 2024 | -37 |
Jul 2024 -32 | Jul 2024 | -32 |
Aug 2024 -36 | Aug 2024 | -36 |
Sep 2024 -38 | Sep 2024 | -38 |
Oct 2025 -39 | Oct 2025 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LexisNexis Risk Solutions NPS by Gender
LexisNexis Risk Solutions's NPS was rated -25 by Female customers on Comparably.
Female
-25
LexisNexis Risk Solutions's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Male
N/A
LexisNexis Risk Solutions's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
LexisNexis Risk Solutions NPS by Ethnicity
LexisNexis Risk Solutions's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black 20 | African American/Black | 20 |
LexisNexis Risk Solutions NPS by Age
LexisNexis Risk Solutions's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
LexisNexis Risk Solutions NPS by Usage
LexisNexis Risk Solutions's NPS was rated -45 points by customers who have used LexisNexis Risk Solutions's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -45 | Less than 1 Year | -45 |
LexisNexis Risk Solutions Customer Reviews
Out of the 3 LexisNexis Risk Solutions customer reviews 2 were positive and 1 was constructive. LexisNexis Risk Solutions customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
LexisNexis Risk Solutions Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of LexisNexis Risk Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LexisNexis Risk Solutions Customer Loyalty Score by Gender
LexisNexis Risk Solutions's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
LexisNexis Risk Solutions Customer Loyalty Score by Ethnicity
LexisNexis Risk Solutions's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LexisNexis Risk Solutions.
70
out of 100
Caucasian
64
out of 100
African American/Black
LexisNexis Risk Solutions Customer Loyalty Score by Age
LexisNexis Risk Solutions's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LexisNexis Risk Solutions.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
LexisNexis Risk Solutions Customer Loyalty Score by Usage
LexisNexis Risk Solutions's Customer Loyalty score was rated 60% by customers who have used LexisNexis Risk Solutions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LexisNexis Risk Solutions Product Quality
3.2/5
LexisNexis Risk Solutions has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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LexisNexis Risk Solutions Product Information
LexisNexis Risk Solutions’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Big Data
Quick Insights into LexisNexis Risk Solutions Product Quality
LexisNexis Risk Solutions's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked LexisNexis Risk Solutions Product Quality the Highest
Ranked LexisNexis Risk Solutions Product Quality the Lowest
LexisNexis Risk Solutions Product Quality Score by Gender
LexisNexis Risk Solutions's Product Quality score was rated 2.4 by Female customers on Comparably.
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Female
2.4/5
Male
N/A
LexisNexis Risk Solutions Product Quality Score by Ethnicity
LexisNexis Risk Solutions's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LexisNexis Risk Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.6 | African American/Black | 3.6 |
LexisNexis Risk Solutions Product Quality Score by Age
LexisNexis Risk Solutions's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LexisNexis Risk Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 5 | 26-30 | 5 |
LexisNexis Risk Solutions Product Quality Score by Usage
LexisNexis Risk Solutions's Product Quality score was rated 3.6 stars by customers who have used LexisNexis Risk Solutions's products/services for Less than 1 Year.
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LexisNexis Risk Solutions Pricing
LexisNexis Risk Solutions ROI & Value For Money
2.7/5
LexisNexis Risk Solutions has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into LexisNexis Risk Solutions ROI
LexisNexis Risk Solutions's ROI score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked LexisNexis Risk Solutions ROI the Highest
Ranked LexisNexis Risk Solutions ROI the Lowest
LexisNexis Risk Solutions ROI Score by Gender
LexisNexis Risk Solutions's ROI score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LexisNexis Risk Solutions.
Female
2.7/5
Male
N/A
LexisNexis Risk Solutions ROI Score by Ethnicity
LexisNexis Risk Solutions's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LexisNexis Risk Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4 | African American/Black | 4 |
LexisNexis Risk Solutions ROI Score by Age
LexisNexis Risk Solutions's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LexisNexis Risk Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.8 | 26-30 | 3.8 |
LexisNexis Risk Solutions ROI Score by Usage
LexisNexis Risk Solutions's ROI score was rated 2.5 stars by customers who have used LexisNexis Risk Solutions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LexisNexis Risk Solutions Customer Satisfaction (CSAT)
LexisNexis Risk Solutions Customer Satisfaction (CSAT) Score
50 / 100
LexisNexis Risk Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
5%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LexisNexis Risk Solutions Customer Satisfaction
LexisNexis Risk Solutions's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked LexisNexis Risk Solutions' Customer Satisfaction.
Ranked LexisNexis Risk Solutions Customer Satisfaction the Highest
Ranked LexisNexis Risk Solutions Customer Satisfaction the Lowest
LexisNexis Risk Solutions Customer Satisfaction Score by Gender
LexisNexis Risk Solutions's Customer Satisfaction score was rated 43 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LexisNexis Risk Solutions.
43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
LexisNexis Risk Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LexisNexis Risk Solutions' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LexisNexis Risk Solutions.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
LexisNexis Risk Solutions' Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LexisNexis Risk Solutions.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
LexisNexis Risk Solutions Customer Satisfaction Score by Age
LexisNexis Risk Solutions's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LexisNexis Risk Solutions.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 100% |
LexisNexis Risk Solutions Customer Satisfaction Score by Usage
LexisNexis Risk Solutions's Customer Satisfaction score was rated 72 points by customers who have used LexisNexis Risk Solutions's products/services for Less than 1 Year.
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LexisNexis Risk Solutions Customer Service
3.3/5
LexisNexis Risk Solutions has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About LexisNexis Risk Solutions's Customer Service
Address
1100 Alderman Dr, Alpharetta, GA 30005
Website
http://www.risk.lexisnexis.com
LexisNexis Risk Solutions's Social Links
Quick Insights into LexisNexis Risk Solutions Customer Service
LexisNexis Risk Solutions's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked LexisNexis Risk Solutions' Customer Service score.
Ranked LexisNexis Risk Solutions Customer Service the Highest
Ranked LexisNexis Risk Solutions Customer Service the Lowest
LexisNexis Risk Solutions Customer Service Score by Gender
LexisNexis Risk Solutions's Customer Service score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LexisNexis Risk Solutions.
Female
2.7/5
Male
N/A
LexisNexis Risk Solutions Customer Service Score by Ethnicity
LexisNexis Risk Solutions's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LexisNexis Risk Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4.1 | African American/Black | 4.1 |
LexisNexis Risk Solutions Customer Service Score by Age
LexisNexis Risk Solutions's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LexisNexis Risk Solutions.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
LexisNexis Risk Solutions Customer Service Score by Usage
LexisNexis Risk Solutions's Customer Service score was rated 3.1 stars by customers who have used LexisNexis Risk Solutions's products/services for Less than 1 Year.
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LexisNexis Risk Solutions as an Employer
4.7/5
LexisNexis Risk Solutions has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LexisNexis Risk Solutions scored a -39 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of LexisNexis Risk Solutions would recommend the brand to a friend. ENPS measures how likely LexisNexis Risk Solutions employees would recommend working at LexisNexis Risk Solutions to a friend.
Net Promoter Score
-39
NPS Score
| 25% | Promoters |
|---|---|
| 11% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 57% | Promoters |
|---|---|
| 27% | Passive |
| 16% | Detractors |
