43
NPS
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LG Display
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About LG Display's Brand
LG Display develops and supplies thin film transistor liquid crystal display.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
LG Display NPS
LG Display's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether LG Display's customers would recommend using the product based on a scale of -100 to 100.
LG Display Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
LG Display NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Nov 2022 50 | Nov 2022 | 50 |
Apr 2023 20 | Apr 2023 | 20 |
May 2023 34 | May 2023 | 34 |
Nov 2024 43 | Nov 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LG Display NPS by Gender
LG Display's NPS was rated 50 by Male customers on Comparably.
Male
50
LG Display's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
LG Display's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
LG Display NPS by Age
LG Display's NPS was rated 34 points by customers ages 18-25 on Comparably.
LG Display Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of LG Display users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LG Display Customer Loyalty Score by Gender
LG Display's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
LG Display Customer Loyalty Score by Age
LG Display's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LG Display.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
LG Display Product Quality
4.2/5
LG Display has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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LG Display Product Information
LG Display’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://lgdisplay.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into LG Display Product Quality
LG Display's Product Quality score was rated highest by Male customers.
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Ranked LG Display Product Quality the Highest
LG Display Product Quality Score by Gender
LG Display's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LG Display.
Male
4.7/5
Female
N/A
LG Display Product Quality Score by Age
LG Display's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LG Display.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
LG Display Pricing
LG Display ROI & Value For Money
4.2/5
LG Display has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into LG Display ROI
LG Display's ROI score was rated highest by Male customers.
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Ranked LG Display ROI the Highest
LG Display ROI Score by Gender
LG Display's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
LG Display ROI Score by Age
LG Display's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LG Display.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
LG Display Customer Satisfaction (CSAT)
LG Display Customer Satisfaction (CSAT) Score
67 / 100
LG Display has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LG Display Customer Satisfaction
LG Display's Customer Satisfaction score was rated highest by Male customers.
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Ranked LG Display Customer Satisfaction the Highest
LG Display Customer Satisfaction Score by Gender
LG Display's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LG Display.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
LG Display Customer Satisfaction Score by Age
LG Display's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LG Display.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
LG Display Customer Service
4.2/5
LG Display has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About LG Display's Customer Service
Website
http://lgdisplay.com/
Quick Insights into LG Display Customer Service
LG Display's Customer Service score was rated highest by Male customers.
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Ranked LG Display Customer Service the Highest
LG Display Customer Service Score by Gender
LG Display's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LG Display.
Male
4.6/5
Female
N/A
LG Display Customer Service Score by Age
LG Display's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LG Display.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
LG Display as an Employer
3.3/5
LG Display has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LG Display scored a 43 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of LG Display would recommend the brand to a friend. ENPS measures how likely LG Display employees would recommend working at LG Display to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
