-75
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
LHP Engineering Solutions
Marketing or Exec? Claim Your Free Account
About LHP Engineering Solutions' Brand
LHP is an engineering services provider adn technology integrator, primarily in the transportation industry
Brand at a Glance
68%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
LHP Engineering Solutions NPS
LHP Engineering Solutions's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether LHP Engineering Solutions's customers would recommend using the product based on a scale of -100 to 100.
LHP Engineering Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
LHP Engineering Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -50 | Apr 2020 | -50 |
Mar 2023 -66 | Mar 2023 | -66 |
Oct 2024 -75 | Oct 2024 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LHP Engineering Solutions Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of LHP Engineering Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LHP Engineering Solutions Product Quality
2.7/5
LHP Engineering Solutions has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LHP Engineering Solutions' overall Product Quality score rated by its users and customers.
LHP Engineering Solutions Product Information
LHP Engineering Solutions’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.lhpes.com
- Company Size
- 201-500 Employees
Industry
Transportation
LHP Engineering Solutions Pricing
LHP Engineering Solutions ROI & Value For Money
2.7/5
LHP Engineering Solutions has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LHP Engineering Solutions' overall ROI score rated by its users and customers.
LHP Engineering Solutions Customer Satisfaction (CSAT)
LHP Engineering Solutions Customer Satisfaction (CSAT) Score
50 / 100
LHP Engineering Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LHP Engineering Solutions Customer Service
2.9/5
LHP Engineering Solutions has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock LHP Engineering Solutions' overall Customer Service score rated by its users and customers.
About LHP Engineering Solutions's Customer Service
Address
1888 Poshard Drive, Columbus, IN 47203
Website
http://www.lhpes.com
Phone Number
812-373-0880
LHP Engineering Solutions as an Employer
4.5/5
LHP Engineering Solutions has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LHP Engineering Solutions scored a -75 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of LHP Engineering Solutions would recommend the brand to a friend. ENPS measures how likely LHP Engineering Solutions employees would recommend working at LHP Engineering Solutions to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 59% | Promoters |
|---|---|
| 28% | Passive |
| 13% | Detractors |
