0
NPS
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LHS
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About LHS' Brand
Liberty Healthcare provides homecare and supplemental staffing solutions.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
LHS NPS
LHS's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether LHS's customers would recommend using the product based on a scale of -100 to 100.
LHS Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
LHS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LHS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LHS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LHS Product Quality
1.5/5
LHS has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LHS' overall Product Quality score rated by its users and customers.
LHS Product Information
LHS’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://LHSHomecare.org
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
LHS Pricing
LHS ROI & Value For Money
1.5/5
LHS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LHS' overall ROI score rated by its users and customers.
LHS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LHS Customer Service
1.5/5
LHS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LHS' overall Customer Service score rated by its users and customers.
About LHS's Customer Service
Address
Mount Laurel, NJ United States of America
Website
http://LHSHomecare.org
LHS as an Employer
4.1/5
LHS has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
LHS scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of LHS would recommend the brand to a friend. ENPS measures how likely LHS employees would recommend working at LHS to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 25% | Promoters |
|---|---|
| 75% | Passive |
| 0% | Detractors |
