21
NPS
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Li & Fung
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About Li & Fung's Brand
Li & Fung Limited is a global sourcing firm, based in Hong Kong, that supplies high-volume, time-sensitive consumer goods .
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Li & Fung NPS
Li & Fung's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether Li & Fung's customers would recommend using the product based on a scale of -100 to 100.
Li & Fung Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
Li & Fung NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Apr 2022 66 | Apr 2022 | 66 |
Aug 2022 40 | Aug 2022 | 40 |
Sep 2023 17 | Sep 2023 | 17 |
Nov 2023 25 | Nov 2023 | 25 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 10 | Feb 2024 | 10 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 8 | Apr 2024 | 8 |
Sep 2024 16 | Sep 2024 | 16 |
Nov 2024 22 | Nov 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Li & Fung NPS by Gender
Male customers rated Li & Fung's NPS 34 points higher than Female customers.
Male
34
Li & Fung's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
0
Li & Fung's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Li & Fung Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Li & Fung users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Li & Fung Customer Loyalty Score by Gender
Li & Fung's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Li & Fung.
Male
100%
Yes
Female
100%
Yes
Li & Fung Customer Loyalty Score by Industry
Li & Fung's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Li & Fung Product Quality
3.8/5
Li & Fung has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Li & Fung Product Information
Li & Fung’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Li & Fung's product the highest.
- Website
- http://www.lifung.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Productivity
Travel
Quick Insights into Li & Fung Product Quality
Li & Fung's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Li & Fung Product Quality the Highest
Ranked Li & Fung Product Quality the Lowest
Li & Fung Product Quality Score by Gender
Male customers rated Li & Fung's Product Quality score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Li & Fung.
Male
4.6/5
Female
3.3/5
Li & Fung Product Quality Score by Industry
Li & Fung's Product Quality score was rated 4 stars by Tech industry customers.
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Li & Fung Pricing
Li & Fung ROI & Value For Money
3.8/5
Li & Fung has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Li & Fung Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Li & Fung ROI
Li & Fung's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Li & Fung ROI the Highest
Ranked Li & Fung ROI the Lowest
Li & Fung ROI Score by Gender
Male customers rated Li & Fung's ROI score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Li & Fung.
Male
4.5/5
Female
3.6/5
Li & Fung ROI Score by Industry
Li & Fung's ROI score was rated 4.2 stars by Tech industry customers.
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Li & Fung Customer Satisfaction (CSAT)
Li & Fung Customer Satisfaction (CSAT) Score
70 / 100
Li & Fung has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Li & Fung Customer Satisfaction
Li & Fung's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Li & Fung's Customer Satisfaction.
Ranked Li & Fung Customer Satisfaction the Highest
Li & Fung Customer Satisfaction Score by Gender
Li & Fung's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Li & Fung.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Li & Fung Customer Satisfaction Score by Industry
Li & Fung's Customer Satisfaction score was rated 50 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Li & Fung Customer Service
3.8/5
Li & Fung has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Li & Fung's overall Customer Service score rated by its users and customers.
About Li & Fung's Customer Service
Website
http://www.lifung.com/
Phone Number
852 2300 2300
Quick Insights into Li & Fung Customer Service
Li & Fung's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Li & Fung's Customer Service score.
Ranked Li & Fung Customer Service the Highest
Ranked Li & Fung Customer Service the Lowest
Li & Fung Customer Service Score by Gender
Male customers rated Li & Fung's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Li & Fung.
Male
4.5/5
Female
3.6/5
Li & Fung Customer Service Score by Industry
Li & Fung's Customer Service score was rated 4.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Li & Fung as an Employer
3.3/5
Li & Fung has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Li & Fung scored a 21 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Li & Fung would recommend the brand to a friend. ENPS measures how likely Li & Fung employees would recommend working at Li & Fung to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
