-86
NPS
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Liberator Medical Supply
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About Liberator Medical Supply's Brand
Liberator Medical Supply provides direct-to-consumer medical supplies focused on sterile urinary catheters and urological supplies.
Brand at a Glance
69%
Customer Loyalty
1.9/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Liberator Medical Supply NPS
Liberator Medical Supply's Net Promoter Score (NPS) is a -86 with 7% Promoters, 0% Passives, and 93% Detractors. Net Promoter Score tracks whether Liberator Medical Supply's customers would recommend using the product based on a scale of -100 to 100.
Liberator Medical Supply Overall NPS
| 7% | Promoters |
|---|---|
| 0% | Passives |
| 93% | Detractors |
Liberator Medical Supply NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -85 | Feb 2024 | -85 |
Mar 2024 -87 | Mar 2024 | -87 |
Apr 2024 -87 | Apr 2024 | -87 |
Jul 2024 -87 | Jul 2024 | -87 |
Aug 2024 -81 | Aug 2024 | -81 |
Dec 2024 -83 | Dec 2024 | -83 |
Feb 2025 -83 | Feb 2025 | -83 |
Mar 2025 -83 | Mar 2025 | -83 |
May 2025 -83 | May 2025 | -83 |
Aug 2025 -85 | Aug 2025 | -85 |
Sep 2025 -85 | Sep 2025 | -85 |
Dec 2025 -85 | Dec 2025 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Liberator Medical Supply NPS by Gender
Male customers rated Liberator Medical Supply's NPS 22 points higher than Female customers.
Male
-78
Liberator Medical Supply's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-100
Liberator Medical Supply's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Liberator Medical Supply NPS by Ethnicity
Liberator Medical Supply's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
African American/Black -100 | African American/Black | -100 |
Liberator Medical Supply NPS by Age
Liberator Medical Supply's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Liberator Medical Supply NPS by Usage
Liberator Medical Supply's NPS was rated the highest by customers who have used Liberator Medical Supply's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Liberator Medical Supply Customer Reviews
Out of the 3 Liberator Medical Supply customer reviews 0 were positive and 3 were constructive. Liberator Medical Supply customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Liberator Medical Supply Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Liberator Medical Supply users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Liberator Medical Supply Customer Loyalty Score by Gender
Female customers rated Liberator Medical Supply's Customer Loyalty score 4% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Liberator Medical Supply.
Male
62%
Yes
Female
66%
Yes
Liberator Medical Supply Customer Loyalty Score by Ethnicity
Liberator Medical Supply's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Liberator Medical Supply.
69
out of 100
Caucasian
78
out of 100
African American/Black
Liberator Medical Supply Customer Loyalty Score by Age
Liberator Medical Supply's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Liberator Medical Supply.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 55% | 61-65 | 55% |
66+ 67% | 66+ | 67% |
Liberator Medical Supply Customer Loyalty Score by Usage
Liberator Medical Supply's Customer Loyalty score was rated the highest by customers who have used Liberator Medical Supply's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Liberator Medical Supply Customer Loyalty Score by Industry
Liberator Medical Supply's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Liberator Medical Supply Product Quality
1.9/5
Liberator Medical Supply has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Liberator Medical Supply's overall Product Quality score rated by its users and customers.
Liberator Medical Supply Product Information
Liberator Medical Supply’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Liberator Medical Supply's product the highest. Reviewers from the Banking and Financial Services industry rated Liberator Medical Supply the lowest at 1.5.
- Website
- http://liberatormedical.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Liberator Medical Supply Product Quality
Liberator Medical Supply's Product Quality score was rated highest by customers who have used Liberator Medical Supply's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Liberator Medical Supply Product Quality the Highest
Ranked Liberator Medical Supply Product Quality the Lowest
Liberator Medical Supply Product Quality Score by Gender
Male customers rated Liberator Medical Supply's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Liberator Medical Supply.
Male
2.1/5
Female
1.5/5
Liberator Medical Supply Product Quality Score by Ethnicity
Liberator Medical Supply's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Liberator Medical Supply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
Liberator Medical Supply Product Quality Score by Age
Liberator Medical Supply's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Liberator Medical Supply.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2 | 61-65 | 2 |
66+ 1.8 | 66+ | 1.8 |
Liberator Medical Supply Product Quality Score by Usage
Liberator Medical Supply's Product Quality score was rated the highest by customers who have used Liberator Medical Supply's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Liberator Medical Supply Product Quality Score by Industry
Liberator Medical Supply's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Liberator Medical Supply Pricing
Liberator Medical Supply ROI & Value For Money
1.7/5
Liberator Medical Supply has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Liberator Medical Supply's overall ROI score rated by its users and customers.
Liberator Medical Supply Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Liberator Medical Supply.
Quick Insights into Liberator Medical Supply ROI
Liberator Medical Supply's ROI score was rated highest by customers who have used Liberator Medical Supply's products/services for Less than 1 Year, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Liberator Medical Supply ROI the Highest
Ranked Liberator Medical Supply ROI the Lowest
Liberator Medical Supply ROI Score by Gender
Male customers rated Liberator Medical Supply's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Liberator Medical Supply.
Male
1.7/5
Female
1.5/5
Liberator Medical Supply ROI Score by Ethnicity
Liberator Medical Supply's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Liberator Medical Supply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Liberator Medical Supply ROI Score by Age
Liberator Medical Supply's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Liberator Medical Supply.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Liberator Medical Supply ROI Score by Usage
Liberator Medical Supply's ROI score was rated the highest by customers who have used Liberator Medical Supply's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Liberator Medical Supply ROI Score by Industry
Liberator Medical Supply's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Liberator Medical Supply Customer Satisfaction (CSAT)
Liberator Medical Supply Customer Satisfaction (CSAT) Score
6 / 100
Liberator Medical Supply has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Liberator Medical Supply Customer Satisfaction
Liberator Medical Supply's Customer Satisfaction score was rated highest by customers who have used Liberator Medical Supply's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Liberator Medical Supply Customer Satisfaction the Highest
Ranked Liberator Medical Supply Customer Satisfaction the Lowest
Liberator Medical Supply Customer Satisfaction Score by Gender
Male customers rated Liberator Medical Supply's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Liberator Medical Supply.
14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 72% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 72% |
Liberator Medical Supply Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Liberator Medical Supply's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Liberator Medical Supply.
12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
69%
CSAT according to African American/Black
Liberator Medical Supply's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Liberator Medical Supply.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Liberator Medical Supply Customer Satisfaction Score by Age
Liberator Medical Supply's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Liberator Medical Supply.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 7% |
Liberator Medical Supply Customer Satisfaction Score by Usage
Liberator Medical Supply's Customer Satisfaction score was rated the highest by customers who have used Liberator Medical Supply's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Liberator Medical Supply Customer Service
1.5/5
Liberator Medical Supply has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Liberator Medical Supply's Customer Service
Address
2979 SE Gran Park Way, Stuart, FL
Website
http://liberatormedical.com
Phone Number
772-287-2414
Quick Insights into Liberator Medical Supply Customer Service
Liberator Medical Supply's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Male customers.
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Ranked Liberator Medical Supply Customer Service the Highest
Ranked Liberator Medical Supply Customer Service the Lowest
Liberator Medical Supply Customer Service Score by Gender
Liberator Medical Supply's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Liberator Medical Supply.
Male
1.5/5
Female
1.5/5
Liberator Medical Supply Customer Service Score by Ethnicity
Liberator Medical Supply's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Liberator Medical Supply.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Liberator Medical Supply Customer Service Score by Age
Liberator Medical Supply's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Liberator Medical Supply.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Liberator Medical Supply Customer Service Score by Usage
Liberator Medical Supply's Customer Service score was rated 1.5 stars by customers who have used Liberator Medical Supply's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Liberator Medical Supply Customer Service Score by Industry
Liberator Medical Supply's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Liberator Medical Supply as an Employer
3.5/5
Liberator Medical Supply has a 3.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Liberator Medical Supply scored a -86 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Liberator Medical Supply would recommend the brand to a friend. ENPS measures how likely Liberator Medical Supply employees would recommend working at Liberator Medical Supply to a friend.
Net Promoter Score
-86
NPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
