-12
NPS
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Liberty Global
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About Liberty Global's Brand
Liberty Global is an international cable company providing television, broadband internet and telephony services.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Liberty Global NPS
Liberty Global's Net Promoter Score (NPS) is a -12 with 42% Promoters, 4% Passives, and 54% Detractors. Net Promoter Score tracks whether Liberty Global's customers would recommend using the product based on a scale of -100 to 100.
Liberty Global Overall NPS
| 42% | Promoters |
|---|---|
| 4% | Passives |
| 54% | Detractors |
Liberty Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -16 | Sep 2022 | -16 |
Oct 2022 -22 | Oct 2022 | -22 |
Nov 2022 -19 | Nov 2022 | -19 |
Dec 2022 -12 | Dec 2022 | -12 |
Jan 2023 -18 | Jan 2023 | -18 |
Feb 2023 -10 | Feb 2023 | -10 |
Mar 2023 -11 | Mar 2023 | -11 |
May 2023 -5 | May 2023 | -5 |
Sep 2023 -8 | Sep 2023 | -8 |
Jan 2025 -4 | Jan 2025 | -4 |
Feb 2025 -8 | Feb 2025 | -8 |
May 2025 -12 | May 2025 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Liberty Global NPS by Gender
Liberty Global's NPS was rated 0 by Male customers on Comparably.
Male
0
Liberty Global's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Liberty Global's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Liberty Global NPS by Usage
Liberty Global's NPS was rated 67 points by customers who have used Liberty Global's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
Liberty Global Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Liberty Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Liberty Global Customer Loyalty Score by Gender
Liberty Global's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Liberty Global.
Male
85%
Yes
Female
N/A
Yes
Liberty Global Customer Loyalty Score by Usage
Liberty Global's Customer Loyalty score was rated 100% by customers who have used Liberty Global's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Liberty Global Product Quality
3.4/5
Liberty Global has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Liberty Global Product Information
Liberty Global’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.lgi.com
- Company Size
- 10,000+ Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Media
SaaS
Sports & Entertainment
Quick Insights into Liberty Global Product Quality
Liberty Global's Product Quality score was rated highest by customers who have used Liberty Global's products/services for 1 to 2 Years.
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Ranked Liberty Global Product Quality the Highest
Liberty Global Product Quality Score by Gender
Liberty Global's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Liberty Global.
Male
3.4/5
Female
N/A
Liberty Global Product Quality Score by Usage
Liberty Global's Product Quality score was rated 4.3 stars by customers who have used Liberty Global's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Liberty Global Pricing
Liberty Global ROI & Value For Money
3.3/5
Liberty Global has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Liberty Global ROI
Liberty Global's ROI score was rated highest by customers who have used Liberty Global's products/services for 1 to 2 Years.
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Ranked Liberty Global ROI the Highest
Liberty Global ROI Score by Gender
Liberty Global's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Liberty Global.
Male
3.3/5
Female
N/A
Liberty Global ROI Score by Usage
Liberty Global's ROI score was rated 4.1 stars by customers who have used Liberty Global's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Liberty Global Customer Satisfaction (CSAT)
Liberty Global Customer Satisfaction (CSAT) Score
50 / 100
Liberty Global has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Liberty Global Customer Satisfaction
Liberty Global's Customer Satisfaction score was rated highest by customers who have used Liberty Global's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Liberty Global's Customer Satisfaction.
Ranked Liberty Global Customer Satisfaction the Highest
Liberty Global Customer Satisfaction Score by Gender
Liberty Global's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Liberty Global.
33 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 17% |
Liberty Global Customer Satisfaction Score by Usage
Liberty Global's Customer Satisfaction score was rated 100 points by customers who have used Liberty Global's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Liberty Global Customer Service
3/5
Liberty Global has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Liberty Global's Customer Service
Address
12300 Liberty Boulevard, Englewood, CO
Website
http://www.lgi.com
Quick Insights into Liberty Global Customer Service
Liberty Global's Customer Service score was rated highest by customers who have used Liberty Global's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Liberty Global's Customer Service score.
Ranked Liberty Global Customer Service the Highest
Liberty Global Customer Service Score by Gender
Liberty Global's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Liberty Global.
Male
3.1/5
Female
N/A
Liberty Global Customer Service Score by Usage
Liberty Global's Customer Service score was rated 4.1 stars by customers who have used Liberty Global's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Liberty Global as an Employer
2.2/5
Liberty Global has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Liberty Global scored a -12 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Liberty Global would recommend the brand to a friend. ENPS measures how likely Liberty Global employees would recommend working at Liberty Global to a friend.
Net Promoter Score
-12
NPS Score
| 42% | Promoters |
|---|---|
| 4% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 12% | Promoters |
|---|---|
| 19% | Passive |
| 69% | Detractors |
