-96
NPS
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Life Alert
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About Life Alert's Brand
Brand at a Glance
51%
Customer Loyalty
1.8/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Life Alert NPS
Life Alert's Net Promoter Score (NPS) is a -96 with 0% Promoters, 4% Passives, and 96% Detractors. Net Promoter Score tracks whether Life Alert's customers would recommend using the product based on a scale of -100 to 100.
Life Alert Overall NPS
| 0% | Promoters |
|---|---|
| 4% | Passives |
| 96% | Detractors |
Life Alert NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
May 2024 -90 | May 2024 | -90 |
Jun 2024 -90 | Jun 2024 | -90 |
Aug 2024 -92 | Aug 2024 | -92 |
Sep 2024 -92 | Sep 2024 | -92 |
Oct 2024 -93 | Oct 2024 | -93 |
Jan 2025 -93 | Jan 2025 | -93 |
Mar 2025 -94 | Mar 2025 | -94 |
Apr 2025 -94 | Apr 2025 | -94 |
May 2025 -95 | May 2025 | -95 |
Oct 2025 -95 | Oct 2025 | -95 |
Jan 2026 -95 | Jan 2026 | -95 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Life Alert NPS by Gender
Female customers rated Life Alert's NPS 9 points higher than Male customers.
Male
-100
Life Alert's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-91
Life Alert's NPS was rated -91 by Female customers on Comparably.
0%
Promoters
9%
Passives
91%
Detractors
Life Alert NPS by Ethnicity
Life Alert's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Life Alert NPS by Age
Life Alert's NPS was rated -100 points by customers ages 66+ on Comparably.
Life Alert NPS by Usage
Life Alert's NPS was rated the highest by customers who have used Life Alert's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Life Alert Customer Reviews
Out of the 4 Life Alert customer reviews 0 were positive and 4 were constructive. Life Alert customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Life Alert Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Life Alert users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Life Alert Customer Loyalty Score by Gender
Female customers rated Life Alert's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Life Alert.
Male
40%
Yes
Female
43%
Yes
Life Alert Customer Loyalty Score by Ethnicity
Life Alert's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Life Alert.
30
out of 100
Caucasian
70
out of 100
Other
Life Alert Customer Loyalty Score by Age
Life Alert's Customer Loyalty score was rated 50% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Life Alert.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 50% | 66+ | 50% |
Life Alert Customer Loyalty Score by Usage
Life Alert's Customer Loyalty score was rated the highest by customers who have used Life Alert's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Life Alert Product Quality
1.8/5
Life Alert has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Life Alert Product Information
Life Alert’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://www.lifealert.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Quick Insights into Life Alert Product Quality
Life Alert's Product Quality score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Life Alert Product Quality the Highest
Ranked Life Alert Product Quality the Lowest
Life Alert Product Quality Score by Gender
Male customers rated Life Alert's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Life Alert.
Male
2/5
Female
1.5/5
Life Alert Product Quality Score by Ethnicity
Life Alert's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Life Alert.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Life Alert Product Quality Score by Age
Life Alert's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Life Alert.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Life Alert Product Quality Score by Usage
Life Alert's Product Quality score was rated the highest by customers who have used Life Alert's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Life Alert Pricing
Life Alert ROI & Value For Money
1.5/5
Life Alert has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Life Alert ROI
Life Alert's ROI score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Life Alert ROI the Highest
Ranked Life Alert ROI the Lowest
Life Alert ROI Score by Gender
Male customers rated Life Alert's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Life Alert.
Male
1.6/5
Female
1.5/5
Life Alert ROI Score by Ethnicity
Life Alert's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Life Alert.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Life Alert ROI Score by Age
Life Alert's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Life Alert.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Life Alert ROI Score by Usage
Life Alert's ROI score was rated 1.5 stars by customers who have used Life Alert's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Life Alert Customer Satisfaction (CSAT)
Life Alert Customer Satisfaction (CSAT) Score
5 / 100
Life Alert has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
5%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
13%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Life Alert Customer Satisfaction
Life Alert's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Life Alert Customer Satisfaction the Highest
Ranked Life Alert Customer Satisfaction the Lowest
Life Alert Customer Satisfaction Score by Gender
Male customers rated Life Alert's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Life Alert.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 82% |
Life Alert Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Life Alert's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Life Alert.
11 / 100
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
89%
CSAT according to Other
Life Alert's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Life Alert.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Life Alert Customer Satisfaction Score by Age
Life Alert's Customer Satisfaction score was rated 11 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Life Alert.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 11% |
Life Alert Customer Satisfaction Score by Usage
Life Alert's Customer Satisfaction score was rated the highest by customers who have used Life Alert's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Life Alert Customer Service
1.5/5
Life Alert has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Life Alert's Customer Service
Address
Encino, CA
Website
http://www.lifealert.com
Phone Number
8189223373
Quick Insights into Life Alert Customer Service
Life Alert's Customer Service score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Life Alert's Customer Service score.
Ranked Life Alert Customer Service the Highest
Ranked Life Alert Customer Service the Lowest
Life Alert Customer Service Score by Gender
Male customers rated Life Alert's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Life Alert.
Male
1.6/5
Female
1.5/5
Life Alert Customer Service Score by Ethnicity
Life Alert's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Life Alert.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Life Alert Customer Service Score by Age
Life Alert's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Life Alert.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Life Alert Customer Service Score by Usage
Life Alert's Customer Service score was rated 1.5 stars by customers who have used Life Alert's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Life Alert as an Employer
2.2/5
Life Alert has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Life Alert scored a -96 for Net Promoter Score and a -74 for Employee Net Promoter Score. NPS gauges how likely a customer of Life Alert would recommend the brand to a friend. ENPS measures how likely Life Alert employees would recommend working at Life Alert to a friend.
Net Promoter Score
-96
NPS Score
| 0% | Promoters |
|---|---|
| 4% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
-74
eNPS Score
| 13% | Promoters |
|---|---|
| 0% | Passive |
| 87% | Detractors |
