-25
NPS
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Brand Page
Life Fitness
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About Life Fitness' Brand
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Life Fitness NPS
Life Fitness's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Life Fitness's customers would recommend using the product based on a scale of -100 to 100.
Life Fitness Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Life Fitness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2022 50 | Apr 2022 | 50 |
Jul 2022 0 | Jul 2022 | 0 |
Dec 2025 -25 | Dec 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Life Fitness Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Life Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Life Fitness Product Quality
3.4/5
Life Fitness has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Life Fitness Product Information
Life Fitness’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://lifefitness.com
- Company Size
- 1,001-5,000 Employees
Industry
Public Relations and Communications
Healthcare
Life Fitness Pricing
Life Fitness ROI & Value For Money
3.4/5
Life Fitness has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Life Fitness Customer Satisfaction (CSAT)
Life Fitness Customer Satisfaction (CSAT) Score
50 / 100
Life Fitness has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Life Fitness Customer Service
3.6/5
Life Fitness has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Life Fitness's Customer Service
Website
http://lifefitness.com
Life Fitness as an Employer
Consumer vs. Employees
Life Fitness scored a -25 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Life Fitness would recommend the brand to a friend. ENPS measures how likely Life Fitness employees would recommend working at Life Fitness to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 10% | Promoters |
|---|---|
| 40% | Passive |
| 50% | Detractors |
