-89
NPS
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Life Line Screening
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About Life Line Screening's Brand
Preventive Health Screening Services
Brand at a Glance
57%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Life Line Screening NPS
Life Line Screening's Net Promoter Score (NPS) is a -89 with 5% Promoters, 1% Passives, and 94% Detractors. Net Promoter Score tracks whether Life Line Screening's customers would recommend using the product based on a scale of -100 to 100.
Life Line Screening Overall NPS
| 5% | Promoters |
|---|---|
| 1% | Passives |
| 94% | Detractors |
Life Line Screening NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -93 | Sep 2022 | -93 |
Nov 2022 -91 | Nov 2022 | -91 |
Jan 2023 -91 | Jan 2023 | -91 |
Mar 2023 -90 | Mar 2023 | -90 |
Apr 2023 -90 | Apr 2023 | -90 |
May 2023 -90 | May 2023 | -90 |
Aug 2023 -90 | Aug 2023 | -90 |
Sep 2023 -90 | Sep 2023 | -90 |
Mar 2024 -89 | Mar 2024 | -89 |
Apr 2024 -91 | Apr 2024 | -91 |
Oct 2024 -91 | Oct 2024 | -91 |
Sep 2025 -91 | Sep 2025 | -91 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Life Line Screening NPS by Gender
Male customers rated Life Line Screening's NPS 34 points higher than Female customers.
Male
-66
Life Line Screening's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-100
Life Line Screening's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Life Line Screening NPS by Ethnicity
Life Line Screening's NPS was rated -82 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Life Line Screening NPS by Age
Life Line Screening's NPS was rated -100 points by customers ages 56-60 and customers ages 66+ on Comparably.
Life Line Screening NPS by Usage
Life Line Screening's NPS was rated the highest by customers who have used Life Line Screening's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Life Line Screening Customer Reviews
Out of the 3 Life Line Screening customer reviews 0 were positive and 3 were constructive. Life Line Screening customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Life Line Screening Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Life Line Screening users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Life Line Screening Customer Loyalty Score by Gender
Male customers rated Life Line Screening's Customer Loyalty score 36% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Life Line Screening.
Male
85%
Yes
Female
49%
Yes
Life Line Screening Customer Loyalty Score by Ethnicity
Life Line Screening's Customer Loyalty score was rated 67% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Life Line Screening.
67
out of 100
Caucasian
Life Line Screening Customer Loyalty Score by Age
Life Line Screening's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Life Line Screening.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 40% | 56-60 | 40% |
61-65 100% | 61-65 | 100% |
66+ 40% | 66+ | 40% |
Life Line Screening Customer Loyalty Score by Usage
Life Line Screening's Customer Loyalty score was rated the highest by customers who have used Life Line Screening's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Life Line Screening Customer Loyalty Score by Industry
Life Line Screening's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Life Line Screening Product Quality
2.6/5
Life Line Screening has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Life Line Screening Product Information
Life Line Screening’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Life Line Screening's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Life Line Screening the lowest at 2.5.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Life Line Screening Product Quality
Life Line Screening's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 61-65.
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Ranked Life Line Screening Product Quality the Highest
Ranked Life Line Screening Product Quality the Lowest
Life Line Screening Product Quality Score by Gender
Male customers rated Life Line Screening's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Life Line Screening.
Male
2.6/5
Female
2.3/5
Life Line Screening Product Quality Score by Ethnicity
Life Line Screening's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Life Line Screening.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Life Line Screening Product Quality Score by Age
Life Line Screening's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Life Line Screening.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.1 | 56-60 | 3.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Life Line Screening Product Quality Score by Usage
Life Line Screening's Product Quality score was rated the highest by customers who have used Life Line Screening's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Life Line Screening Product Quality Score by Industry
Life Line Screening's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Life Line Screening Pricing
Life Line Screening ROI & Value For Money
2.5/5
Life Line Screening has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Life Line Screening Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Life Line Screening.
Quick Insights into Life Line Screening ROI
Life Line Screening's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 61-65.
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Ranked Life Line Screening ROI the Highest
Ranked Life Line Screening ROI the Lowest
Life Line Screening ROI Score by Gender
Life Line Screening's ROI score was rated 2.3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Life Line Screening.
Male
2.3/5
Female
2.3/5
Life Line Screening ROI Score by Ethnicity
Life Line Screening's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Life Line Screening.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Life Line Screening ROI Score by Age
Life Line Screening's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Life Line Screening.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3 | 56-60 | 3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Life Line Screening ROI Score by Usage
Life Line Screening's ROI score was rated the highest by customers who have used Life Line Screening's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Life Line Screening ROI Score by Industry
Life Line Screening's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Life Line Screening Customer Satisfaction (CSAT)
Life Line Screening Customer Satisfaction (CSAT) Score
45 / 100
Life Line Screening has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
25%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Life Line Screening Customer Satisfaction
Life Line Screening's Customer Satisfaction score was rated highest by customers who have used Life Line Screening's products/services for 1 to 2 Years, and rated lowest by customers ages 61-65.
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Ranked Life Line Screening Customer Satisfaction the Highest
Ranked Life Line Screening Customer Satisfaction the Lowest
Life Line Screening Customer Satisfaction Score by Gender
Male customers rated Life Line Screening's Customer Satisfaction score 21 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
29 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 57% |
Life Line Screening Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Life Line Screening's Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Life Line Screening.
36 / 100
Very Satisfied
18%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
55%
Life Line Screening Customer Satisfaction Score by Age
Life Line Screening's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Life Line Screening.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 33% |
Life Line Screening Customer Satisfaction Score by Usage
Life Line Screening's Customer Satisfaction score was rated the highest by customers who have used Life Line Screening's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Life Line Screening Customer Satisfaction Score by Industry
Life Line Screening's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Accounting",
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"scoreClassName": "max",
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"groupId": 522,
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}Life Line Screening Customer Service
2.6/5
Life Line Screening has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Life Line Screening's Customer Service
Address
Independence, OH
Website
http://www.lifelinescreening.com
Phone Number
216-581-6556
Quick Insights into Life Line Screening Customer Service
Life Line Screening's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Life Line Screening's Customer Service score.
Ranked Life Line Screening Customer Service the Highest
Ranked Life Line Screening Customer Service the Lowest
Life Line Screening Customer Service Score by Gender
Male customers rated Life Line Screening's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Life Line Screening.
Male
2.5/5
Female
1.9/5
Life Line Screening Customer Service Score by Ethnicity
Life Line Screening's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Life Line Screening.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Life Line Screening Customer Service Score by Age
Life Line Screening's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Life Line Screening.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Life Line Screening Customer Service Score by Usage
Life Line Screening's Customer Service score was rated the highest by customers who have used Life Line Screening's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Life Line Screening Customer Service Score by Industry
Life Line Screening's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Life Line Screening as an Employer
3.8/5
Life Line Screening has a 3.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Life Line Screening scored a -89 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Life Line Screening would recommend the brand to a friend. ENPS measures how likely Life Line Screening employees would recommend working at Life Line Screening to a friend.
Net Promoter Score
-89
NPS Score
| 5% | Promoters |
|---|---|
| 1% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 19% | Promoters |
|---|---|
| 33% | Passive |
| 48% | Detractors |
